|Address:||3750 Farm to Market Rd 1488, The Woodlands, TX 77384|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed|
A Private User
I Started out renting an office wharehouse from them back in March of 2010. Never late on payment but always had issues with management on times to enter and leave the property, where we could park, and always seemed like we had too many restrictions even being the most expensive in the area. After moving out of the office and into the regular units, even more problems occured. Automatic payment was taken each month from a credit card and one month a payment never went through on the first. Without me being aware of any problems, the Manager calls to let me know that a payment wasnt recieved and I was charged a late fee. They called after the 3 day grace period so that I would not have time to get the payment in before any extra charges came in... SCAM !!!! THEY ARE EVEN THE MOST UNFRIENDLY BUSINESS TO DEAL WITH. Then when moving belongings in and out of our storage unit we parked a vehicle in an empty spot away from the storage for a couple of hours while making another run. They called and told me if we didnt move our vehicle out of the parking spot that they would tow it out at our expense. REDICULOUS!!! NEVER ENDING PROBLEMS WITH THEM...
Very difficult to deal with. I paid through the end of the month and gave them a 30 day vacate notice, but I am still being charged a $66.00 fine. Apparently, the main office marked me as vacating my unit on the 25th of the month, and therefore I was held to this date even though I had paid through the end of the month. The "tenant relations" lady refused to call me and instead sent me rude emails. She accused me of things that had not happened and twisted my words. I have never written a review on yelp before, but I highly recommend not dealing with these folks. I stored dresses for my non-profit 501c3 organization A Dress for Barbara in the storage unit. My organization has dressed hundreds of young girls free of charge for prom, special needs events, etc. It saddens me that there are establishments that treat their customers this way. photo explanation: I never "refused" to fill out another vacate form and as you can see I was paid through the end of the month.
Metro Mini Storage on 1488 is a great place to store your treasured belongings. The staff is helpful and courteous, many unit sizes to choose from, and it has 2 exits with easy access to 1488. The cameras and unit alarms make me feel safe having my items stored there, and the staff monitors that the units are properly secured. I will always use Metro Mini Storage when I need a storage unit because the staff cares about their customers. I always feel confident that my belongings are safe and easily accessible when I need them.
Metro Mini Storage refused to accept a Notice to Vacate form today, the last day of the month!! They are trying to force us to use the unit another month. Since November 19th we have been charged 859.00 on a unit that costs 279.00/month and we were supposed to receive a free month. So for a month and a half, we were charged almost a thousand bucks and they refuse to accept notice to vacate! This was at the Magnolia 1488 location. Avoid this place!
If I could have given them negative stars I would. DO NOT STORE HERE. Lovely physical space but it management and staff is worse than bad. Your money is all that they want and will use any means to get it. Tried to vacate on the 25th of the month. The deadline was 6:00 on the 25th and due to the difficulty of the website we were 25 minutes and were assessed a mounts rent even though we were out on the 27th of the mouth.
We have had our trailer park at this location since March and we have not had any problems with security or felt like our trailer was not being secured. The people at this location are fare and treat you with respect and tell you everything from the beginning. No bs here they tell you everything before you sign the dotted line. I would recommend this mini storage to anyone looking for a place to park there trailer.
I have been a tenant at Metro Mini for 2 years. The staff has always been very helpful, even giving me suggestions about how to maximize the space in my unit. I have recently inquired about moving to a different unit and Becky was very helpful, kind and courteous! She walked me through the online reservation process and has been available to answer my questions.
This is our second time to use Metro Mini Storage at 1488 in The Woodlands. Becky was extremely helpful and kind. She explained everything clearly and took me to the actual unit I would be renting. She even gave me great advice as to how to load the unit to best utilize the space. Definitely recommended!
This storage facility was recommended to me by a friend. Becky was very helpful and courteous. After giving me directions on how to reserve a unit, she even called me back to let me know my reservation came through and to let me know about a special offer that would save me money.
I have been a long time customer of Metro Mini storage at this location and found it to always be clean, secure and well maintained. The location provides easy access to The Woodlands and Magnolia. I have recommended this location to others and would in the future.
Wayne and Dennis were incredibly kind, helpful, and accommodating. They helped us find the perfect unit and made the rental process very easy! I would highly recommend Metro Mini Storage to anyone needing a quality storage unit with a great staff.
I have been a tenant here for one year and I am getting a larger unit today. I am so pleased with the customer service every time I come into the office. Mrs. Becky has been excellent help to my family this week and I am so grateful.
I have been a tenant here since November 2016 and have had zero issues! Erik was very helpful in picking out a size and taking care of us. Very safe and secure. I am still here and will be as long as I need storage!! Ask for Erik!
Very nice to work with. I needed an upgrade because we underestimated and they were very accomodating. Also, I was very impressed with how clean it is! I would recommend them to my friends, even.
I rented two storage buildings and Becky was most helpful. She understood my needs and was professional with the entire process. Facility is very clean, convenient and top notch!
A Private User
Horrible.. Almost got in a lawsuit with these guys until they realized they were idiots. Their management and customer service are the worst. Do not store with them!
Very well managed. Everything is clean and well maintained. Security is very good and the manager lives onsite. Fair pricing and reasonable contract terms.
Becky was very helpful and patient in making sure I got the right unit, and she did not try to up-sell me. Would definitely recommend to others.
Great customer service and very helpful staff. I would recommend Metro Mini Storage on FM 1488 if you need a good safe place for storage.
Very clean and secure facility! Dennis was friendly and helpful and explained all terms to me thoroughly! Plus I got a month free!!
Had a great experience today checking into my storage unit. Great deals going on right now, one free month. Very friendly staff.
Great place! Manager extremely pleasant, informative, and happy to help me get a space! Highly recommend if you need storage.
Great experience. Becky was very courteous and helpful. Property very clean. Got a good deal of buy one month get one free.
Awesome customer service and very very helpful! Would recommend to anyone needing a reliable storage unit! Thanks so much!
Fantastic and clean facility with great customer service. Love the access to push carts on premise, saving my back!
Very clean, secure, and convenient facility. Friendly service. Free use of truck is definitely a plus.
Very clean facility. Free month. Free use of the truck with move in. Great experience dealing with Becky!
Quick and helpful. Becky was courteous in getting the unit I needed. Highly recommend these folks
Horrible customer service, they tray you like a criminal when you try to gain access to your unit!
Great facility and the people are great! Ask for Michael. I know my valuables are secure here.
Very clean. Very nice staff and very thorough. Would definitely recommend!! Becky was great!
Rented here for over two years with no problems and great service. Love the alarm system.
Thanks for being so helpful, Becky. Very nice facility and prices!
Great customer service!