|Address:||2150 Double Creek Dr, Round Rock, TX 78664|
|Working:||9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM|
**update** Someone reached out to me to resolved my issues. He was very helpful and addressed all my concerns. I appreciate the fact that he reached out and was willing to rectify the issues and apologize for the confusion. _______________________________________________________________________ This is what I sent on 9/19 and still have heard nothing back. the customer service at this location is poor. Hello, My name is Monique Carter. I recently rented a unit from your location at Double Creek Drive. When I came in on Friday I got a 10 X 15 and paid $76.05. I asked specifically if I needed to downgrade to a smaller unit would I be able to do that and the lady that helped me said yes. When I got there to move in on Saturday I realized that the smaller unit would be better. I went to the office to complete the change and was disappointed when the same lady told me I would have to pay MORE for the smaller unit. She informed me that the additional $21.33 that I had to pay was the difference between the two units… I said “I am downgrading…. Why would I pay more?”. Then she said that it was because I got the unit the day before and the difference was the prorated rate for the date!!!!! Seriously???? I said there is no way that it would be $21.33 a DAY! Because if that was the case then you guys severely undercharged me! Then the story changed again and she said that it was the Administration Fee, so I said you are charging me twice for the admin fee??? You just charged me that yesterday and she said…. No, no, it isn’t that either. At this point, I am really confused as to why I had to pay an additional $21.33 when I hadn’t moved in yet and I got a smaller unit. Details on this would be greatly appreciated. The lady that was there was not very versed on the fees and costs associated with your storage units and that is very confusing to consumers. Your immediate attention to this matter would be greatly appreciated. Thanks, Monique Carter
VERY DISAPPOINTED: I had my stuff there for about a year and a half. I paid good money monthly to have climate controlled. I get there to get my families stuff out and it looked like rats had a hay day in my unit. There was even a dead rat. I am so upset. Jordan who has always been great called me and told me pretty much that his hands were tied, that corporate office said I need to call my homeowners insurance and I was like what does that have to do with the storage I was paying for at a total different location, the homeowners insurance covers my house not an off site storage. I was thinking my stuff was being taken care of. Its just myself and my kids so all that I have I value because I work hard for it. I had to throw away a lot of stuff. I have always rented climate controlled facilities and paid more because I did not want this to ever happen and it did :( They are taking no ownership about it so that just give them a bad name. I wish I would have known. So to all before renting a storage unit always ask them if they have insurance for rodent damage!!
My experience with Cubesmart Self Storage, 2150 facility was the most amazing and easy transition from one state to another. From the first phone call to the actual face to face contact, was very professional and couteous. All staffing very polite, facilities extremely clean team makes you feel welcome and your personal contents safety stored. I highly recommend Cubesmart as your one and only storage facility for your business. Thank you, Ms.Fuller
This location gives the WORST customer service I have EVER received from a storage facility. I have had things in storage for 8 years and dealt with a number of facilities with most being fairly pleasant. Not this place! I should have known better when I saw how rude the manager was to the customer in his office when I was moving in. Save yourself a headache and go somewhere else until this place gets new management.
awesome customer service, my business was in a bind and needed a location asap, they were friendly, fast and very helpful. storage facility is clean and secure. I went to other storage locations and most were rude and did not want to help at all. Thank yall for helping a local business out in short notice (diamond graphix). Definitely recommend to anyone looking for storage space.
Clean units and they are in great shape:) Jordan is a guy that works up at the front office and is worth his weight in gold, and really went the extra mile for me in order to help with a already frustrating move. Hopefully He can convince corporate to fix all of their broken outlets all over the place, it has been two years now and maybe only 40% of them work now.
Tried three times to obtain unit...all during business hours. The third time was when we finally were able to get with attendant. Computers were down I get that, but extremely unprofessional to leave door locked and office unattended during business hours. Should have have enough staff to maintain hours regardless of system issues.
A Private User
We were customers of the Storage Center for almost one year. The place is very clean and secure. The price is reasonable and I especially appreciated the complimentary use of their moving truck. The couple who run the place is very friendly and accommodating and make you feel like family.
Excellent customer service from all the agents I met in a few days. Very clean place, very convenient. But the best of all is the people; it is allways the most important thing for me. Also, I got an excellent discount for the first month. ZERO complains. Very recommended.
A Private User
This place has been great. The managers treat the customer like family and take extra time to make sure they are happy. The storage units are clean, secure, and excellently maintained. I would recommend this place to all my friends and family.
This is my first time to need storage..staff have been very clear about required insurance..the facility is clean and location is convenient..the availability of the truck is a bonus! ..customer service seems to be a priority.
A Private User
I just want to say that The Storage Center in Round Rock is completely great. The staff is very friendly and polite. The facility is maintained to the highest possible standards. I would recommend this location to anyone.
Reserved a unit just before they closed for the day, but was readily helped and shown around. I bought a lock and insurance and moved my stuff in the same day. Everything went quickly and smoothly, great experience!
I needed a short term solution between listing my current house and moving into my new house. Jordan was really helpful, showed me around and helped me get set up with exactly what I needed. Highly recommended.
A Private User
Very professional managers and cleanest units. Price was same as other new storage places in town but it is easier to get to, very secure and has the most accomodating managers.
Cube Smart in Round Rock on Double Creek is the best place for storage. Jordon is more than helpful and great to work with, in fact all of the employees there are great. Ken
I had to change my reservation at the last moment. It was no hassle at all. The staff was great and accommodating upon my arrival. Clean facility and good location.
We came 20 min. before closing and received excellent service ! The gentleman was super nice, quick but not rushing and knowledgeable. Glad we came here
Jordan showed a genuine desire in making this transition for us perfect. The facilities cleanliness and accessibility was above and beyond expectations
Excellent customer service! Very friendly, helpful office staff! Very clean storage cubes and reasonably priced. All one level, most accessible!
Very friendly and site is very clean. Jordan did great job explaining contract and keeping me up to date on my unit.
We have several units at this location-Double Creek Drive. they are excellent. Always very friendly and helpful.
Cheap storage options with multiple sizes of units. Gated with combinations needed to get in and out.
Good price; Great friendly staff; very helpful when you make mistakes! Thx CS-Staff :)
A little expensive but a great place to store your junk. The office staff is awesome.
Nice place and nice people. Super fast and easy process. Would definitely recommend.
Super clean units. Very efficient representative who took care of us very quickly.
Clean facilities,good office and storage hours. Easy access with little traffic
Professional and Thoroughly Enjoyable!