|Address:||4633 Hedgcoxe Rd, Plano, TX 75024|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 12–4PM|
I wish there was an option for zero stars. A leak formed in the roof of my unit and ruined every single piece of my furniture. The insurance they force you to pay for through them only covers $2500 in damages. Thankfully I had separate renters insurance. All that the storage masters manager has to do is send one form that states what caused the leak and how much it cost to fix, to prove there was a problem. I have been calling the operations manager, and the corporate office since April 2015. They refuse to answer or return my calls. I do not recommend this facility to anyone. In fact, I highly suggest you do not use this company to store your belongings, especially if they are items you are fond of.
A Private User
Beware.... Rented a unit for a mere 3 months. Went to go pick up our items this weekend, and low and behold a rat had died in our unit. Now - even though we were told by the clerk that they have NEVER had a burglary, or an infestation - they declined any responsibility. I was referred over to thier operations manager - Bryan Wofford - who basically told me that they are not liable for this what so ever. My upholstery in my unit is now ruined - and if they are not responsible for keeping rats, insects etc. out - WHO IS?? What did I pay this ridiculous rental fee for?? I would steer well clear of this business if I were you.
Rented a storage masters unit. The manager was very helpful and being able to us the moving truck was a big help. Only complain is there use of "free use of moving truck" then they charge you $15 for insurance? Still $15 is way cheaper then renting a truck myself. Unit is very clean, and I like the fact that they have a bathroom on site that you can us.
A Private User
I highly recommend renting at Storage Masters and am a very satisfied customer. They have the best prices on storage units in Plano and the store manager is always very courteous and pleasant when I have a question. Very safe location and well-maintained.
I had a wonderful experience with Storage Masters!!! Being able to use there truck instead of renting one was a big plus. The facility is in a very safe location and they maintain the grounds well. I feel that my belongings are in a safe place.
Roger at Storage Masters was very friendly and made renting a storage unit super easy. Plus, Storage Masters had exactly what we needed, unlike the other storage companies we called.
This storage is a good place for people to storage goods. Their employees very friendly introductions about how to use those equipment and move good free from car.
I was a potential new customer.. Called twice to check availability, waited over 10 minutes each time, no one ever answered...
Management very helpful. Experience was totally great.
Good Customer service and free lock when you rent.