|Address:||2502 N Eastman Rd, Longview, TX 75605|
|Working:||Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 8AM–4PM Closed|
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DONT USE THESE PEOPLE GO TO AN ACTUAL U-HAUL! HE KEEPS EVERYONES DEPOSIT! If I could give them no stars I would. They charge way too much and you’ll lose your deposit. They will rip you off here. They charged $201.43 for renting a medium sized truck for a in-town move for 6 hours. After a few hours of use I filled the gas tank back up and returned the truck. That was on Friday. Now here it’s monday and I see I was charged $160.35 for Friday and here on Monday they charged me $41.08 additional fee saying I left the blankets unfolded and tape all over them. I should’ve taken pictures of everything when I returned the truck! They tell me the extra charges and deposit loss come from unfolded blankets, tape on those blankets, and gas being lower than agreed. I called around the local uhauls and they told me it all sounded outrageous and recommended I go up to the cubby hole and resolve this in person. I go up there and the man that owns the place (I’m pretty sure he owns it) starts telling me that he spent 30 min folding blankets and pulling tape off so he charged me for that. He says the tank is lower than it should’ve been. Well I did fold probably 18 of the 24 blankets rented and pulled the tape off of them. There could’ve been a few spots That I missed but that’s awful petty to lose your deposit over traces of tape. Then I told him that I filled the gas tank to where we agreed. He said he checked it and I was short. I told him if the truck is still on the lot I’d like to prove it’s in fact where it should be and he was wrong to charge me. So he agreed and we walked down to the truck. This truck is parked on a hill so he can’t even get an accurate gas reading. He tells me that since it’s on a hill the tank will be in my favor not his. So he turns the key and it’s right where I knew it would be. We agreed it was too close to call one way or the other. So I took a picture of the gas gauge, accepted the loss, told him to have a nice day, and returned to my car. As I’m leaving he tells me that he doesn’t want me to feel like he’s stealing and gives me $10. I wish I didn’t accept. What’s $10 when you just stole $100. Anyway that’s my experience with these people. The front desk lady Ruth is slow and incompetent and the man the runs the place is a crook. DONT GIVE THESE PEOPLE YOUR MONEY! THEY’LL TAKE ADVANTAGE OF YOUR DEPOSIT! DISHONEST BUSINESS POLICIES GO TO A REAL UHAUL! EDIT: HERES WHAT I HAVE TO SAY ABOUT THE OWNERS RESPONSE TO ME. He said I went over the estimated distance I estimated to be 75 miles. I ended up going 80 miles. That’s a mere 5 miles over what I estimated. I’ve gone to uhaul many times. You put $100 deposit down and then you’re truck rental is around $30. The dolly was $7 and the pads were $20 per every 6 pads. You took my deposit over over what you admit was 6 unfolded blankets and traces of tape. I have witenesses. When I confronted you about you saying the gas tank was low. I told you it was on a hill and you agreed that it was inaccurate but you claim it’s in my favor. I filled it on level ground and have photographic evidence to corroborate my story. The tank was filled to the agreed level and this crook is game playing. I am not. You can say what you want this review will reflect how you run your business for a very long time. You can say what you want you were very petty to take my deposit. I should’ve gone to a real uhaul. I didn’t realize you were taking care of a premier property and rely on overcharging people to do so. If anyone wants to see the photos of what he’s saying isn’t enough gas then I’ve posted them and you be the judge. I posted the photos. If anyone is reading this go look for yourself. This man is a liar and a cheat. Don’t become a victim here. It’s easier and cheaper to just go to a real uhaul. I haven’t said anything untrue as he claims. He has totally taken advantage of a position that requires honesty. Edit: I posted the pics to his site and it said there’s a brief wait until they publish. I hope they publish real soon. I hope anyone reading this finds this helpful.
This facility is simply perfection at its finest when it comes to storage needs in Longview, Texas. Whether it would be for climate controlled, not climate controlled, moving equipment or supplies, this is the place to go. The staff is wonderfully kind and the facilities are nice and very fair priced. Bill, the owner of this establishment is the original kind of kind good owner a place needs. He actually and genuinely cares about the customer. If you are in need of storage/moving needs in the Longview, Texas area, choose Cubby Hole Texas of Longview, Texas. The best.
The owners of this facility are such wonderful people. The storage is very clean and well kept. I would recommend this storage to anyone that wants a safe, clean place to store anything from your best to your junk!
This storage company is first rate. They have great facilities. The people who run it are honest and friendly. You can leave your goods there with confidence. I can recommend them highly.
They charge you what they feel like charging you. Meaning they keep your deposit no matter what. The price was double what they quoted me. All the staff is very rude. Beware!
The staff is so helpful. They made my experience very pleasant. The prices are great. They are just all around great people. I would recommend them to anyone.
Super service. Just the nicest, cleanest place with the best pricing! Why would anyone think of another storage!
Reasonably priced. Hard on the knees (bad leg) due to being on the hill sloop. Staff is very nice.
Not the best price and not affiliated with Chubby Hole so no free moving truck.
Really friendly, but kind of pricey
Very mean and dishonest people