|Address:||4405 S Fort Hood St, Killeen, TX 76542|
|Working:||Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed|
While I only had my storage unit for 3 months, my stored items were in pristine condition while in the climate controlled unit. The staff is always courteous and helpful with any all issues. Carlos Santiago set up me up with my storage unit and provided some of the best customer service I have had in recent months from any storage establishment. I am PCSing to a new duty station and the termination process was as easy as one-two-three. They also offer a military discount and without a doubt are the best storage unit facility I have had the pleasure of using. Thank you for the wonderful help and storage needs, you will always get my recommendation on any given day.
I am a single parent who quit her job and moved away as the result of a family member being diagnosed with cancer. I have experienced financial difficulty as the result of being out of full-time work. Lockaway Storage staff and management have worked with me to prevent everything I owned in storage from being auctioned off. This means a lot to me. Moreover, the staff is very professional, empathetic and personable. Mark and Erin (hopefully I spelled her name right) are so upbeat and can definitely handle any difficult situation with ease. I recommend this awesome company to anyone who is seeking the perfect storage place for their belongings.
The Store Manager Provide great services, it was an easy and a quick reservation process. Thank you guys. The store manager gave me excellent service. The booking process was very easy and fast too with the contract. Thank you very much.
I usually do not post reviews but since I received such great service from Mr. Shane fellers I just had to. Mr Shane found the perfect storage size for me and understood my needs since husband is deploying and of course everything is done last minute. he understood and answered all questions or any concerns I had the facility itself is clean and very secure Mr Shane walks it 3x a day checking all storage units for tampering he generally cares about the customers belongings.
I was impressed of the new image of the facility and site in its entirety. Clean and free of trash compared to the past as I recall the place. The staff Mr Fellers and Mr Santiago were both curtious and helpful. They were patient with me waiting on my decision on storage size but at the same time the process was smooth and with a pleasant feel at home type enviroment and without any pressures. Thank you both for your assistance.
I had an exellent experience with extra space storage today thanks to one Mr. Fellers who helped get me set up with a unit in no time at all. I greatly appreciate the wonderful service and is why I went with Extra space for my second unit. Mr. Fellers made it easy do and understand what was going on and kept you informed of what he was doing every step of the way. Thank you Extra space Storage and thank you Mr. Fellers!
My experience at Lockaway storage was a positive one, Marc was very professional about the way he conducted business. Marc’s attitude and knowledge about the business and service provided reassured me that I choose the right company. I left with knowing that my items will be kept locked and safe, leaving me with one less worry during my upcoming 6 month deployment. Thank you Marc!
Me and my husband were given the best customer service we could receive by Shawn. He answered all of our questions and doubts. At first we were just checking it out because we were looking around at all the storages in the city. Shawn was the reason we made the decision to choose this storage facility. Great facility, easy access, and most of all excellent customer service.
These guys are absolutely AWESOME!!! I would definitely not only recommend them to family and friends but I would go to them again in a heartbeat. The place was extremely clean and the staff was very friendly and helpful. You can really tell that Shane and Carlos really take great pride in their jobs and really care about their customers. Thanks for everything!!
Moving can be a stressful experience at best...even more so when it involves the unexpected loss of a loved one. Mark and his staff earn the highest marks in my book for helping my daughter and her family....with professionalism, courtesy superb service...and the icing on the cake...appreciation of Veterans...Kudos !!!
Talk about blessings. Walked into the facility today after being abroad in Korea for a year to be greeted by Erin and Marc. My my my, talk about professional...that they were and the willingness to go above and beyond...have me speechless. Thank you so much for your kindness and generosity!!
Shane was amazing! Made everything easy and even worked with us and our last minute situation for needing storage space and got us more room than we initially thought for a better price! Thank you so much for making our expierence quick and easy and doing everything you did!
I needed a storage unit very fast today while moving homes; I walked in close to closing on a Saturday and Marc was able to help me and get me out very quickly which is just what I needed! He had great customer service and made the process feel effortless. Thanks Marc!
Really love this storage company great service and quick response or confirmation from manager no long waits...they get business done promptly and they are very efficient will definitely recommend lockaway storage to my friends and anyone.....see you guys again
I came in not knowing what I wanted, Carlos was the best representative for Extra Storage his detailed description of the individual units was not expected to be honest, his whole disposition and friendly attitude, made my day so much better after being sick.
This had to be one of the best experiences renting a storage space!!! Carlos is amazing and very personable...from beginning to end my needs were his priority. Thank you Carlos keep being the example of exemplary customer service to make it a better place!
I never used storage before. Extra Space made it easy. I literaly saw the sign and pulled in. Carlos is awesome. He really walked me through step by step. The property is clean. You can sense that the staff here really do care. Thanks Extra Space Storage!
The understanding of my moving experience that Andrew and Marc expressed was appreciated but their desire to help me with providing me with the pricing and storage space information to fit my budget was right on time. Their professionalism was just great.
Life can show many things. God knows how much you can take. Take it day by day. You never know what a new day can bring. Stay humble, stay awake. I’ve been through much. It is him, he gets me through each day. Thank you Carlos Santiago and Extra Space.
A Private User
Have been using this storage since Oct 2010. They have a great managment team, reasonable prices and the place was always clean. Crystal was very helpful in helping me to choose the right storage unit needed. I would really recomend using this place.
Its hard to find good help nowadays. Marc at Lockaway Storage in Killeen was very professional and friendly. He went above and beyond to help me and my family out. I would recommend this Storage Facility to all my friends. Thanks Marc # 1622
Above and beyond standard customer service from Shane!! If you need extra space, at a great price, bc the garage is filling up Shane is your man! I finally got my Man Cave back!! Thanks Shane! Wouldve given 10stars but google only allows 5.
I never needed a storage unit before. So I came across Lock Away. Boy was that luck. I walked in and met Marc. He was such a nice man. Explained everything to me and answered all my questions with a smile. Super friendly! Thanks Marc!!
Stephen and Carlos were great at helping take care of our Storage needs. Online reservation was easy and we were promptly contacted by the staff to finalization our reservation. The facilities and grounds are clean Thanks.
Excellent facility, easy access and the best customer service. Thanks Shane and Carlos answered all my questions and walked me through step by step. I really recommend this facility if you are looking for a storage.
We have been with Lockaway for three or four years and think they are awesome! Marc helped us today and was very outgoing and courteous. He is a pleasure to work with. We also met and like Amy. She is awesome too.
Service was fast and staff was very friendly! I was helped by Mr. Shane Fellers. I wanted a small space for the very few items I have and he immediately took me for a drive on his cart and found one best for me.
Shane and Carlos had great customer service. We have used this facility for a year, and the recent changes have been all positive. We will continue to use this facility and recommend others to this facility.
Shane helped me find the right storage locker by driving me to each one and maintained constant professionalism during the entire transaction, I highly recommend you use extra space for your storage needs
I loved this place customer service was awesome Marc helped me out alot on a Sunday which meant alot and was able to locate someone to move my stuff to their location as well and offered me a great deal
Service was great and everyone was very nice and professional. Definitely recommend this storage facility, especially for military. Storage spaces were well maintained and the facility is very clean.
I needed a storage space fast and had looked around Killeen. Shane at extra space is amazing, he was really helpful and made sure I had piece of mind finding the right size storage unit for my needs.
Moved all my stuff from life storage to Lockaway because they bumped my rates up 35 dollars. Marc assisted me and made the process simple. Had my storage unit in 20min with all the info I needed.
Marc took the time to show me every unit he have avaliable that will fit my needs. He showed me around the place, he took the time to explain to me how safe my goods will be in the property.
Awesome customer service. Carlos is very good at explaining everything and also the tour of the unit. He even asked if I wanted to see the next unit one size bigger. Also Stephen is hilarious.
Had a great first experience with Extra Space Storage! Steven and Kathy were extremely kind and helpful. I recommend them not only for their professionalism, but reliability of the units.
kathryn merrifield douglas
my experience today with Marc Faucet was fantastic. He went above and beyond to resolve. my issues today. Kudos to Marc and thank you for turning a bad experience into a great day.
Marc was an absolute Gem! He was patient and very eager to help. I recommend everyone in killeen to use this storage facility. They always go above and beyond to help you out!!!
Shane Fellers was very helpful, and honest. I appreciate his customer service, all information was given to me in a polite and courteous manner, very clean and nice facility.
Excellent customer service , I have used other facilities in the area and this location is by far the best. I now use this location for both personal and business storage .
This is the only storage place you should be using in the entire killeen-fort hood area. The two guards working at this place keep the area protected and looking great.
Out of all of the places I viewed I feel my stuff is the safest here and one of the best prices. The facility was extremely clean and smelled really pleasant.
Exceptional service in explaining storage capacity and availability. Would recommend others to use services throughout this company. This for MARC in Killeen
The manager Mandy G. is so awesome, friendly and a very good people person with great customer service skills. The lot and units are very clean and secured.
The service was exceptional. The area is very clean and kept up! I recommend this storage to anyone. The prices are fair also. Carlos was a big help!
I would like to take the chance to say that my experience with Lockaway storage was great. The profession alism that Mandy G. exemplifies is awesome.
We were checking out and Mark C helped us with the little things and that is what matters . We were in and out fast. Thanks again for all your help!
I am very pleased with my experience. Shane was so friendly and helpful, the price was great, and the unit was very clean. All around very good!
They where very nice when me and my wife rented from them. Even let me go past a couple of days on my move out date. Will rent from them again.
Super Clean Facility, Personal Service, Great Attitude, Convenient Location, Excellent Customer Service, and Completely User-Friendly!
Amazing customer service , very helpful and understanding , I would recommend this company to any friends that need a storage unit ,
marc gaudet was an extremely nice person and provided my mother and I with great service:) so glad we went with lock away storage.