|Category:||Truck Rental Agency|
|Address:||14900 Westheimer Rd, Houston, TX 77082|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
If I could give it zero stars I would , I recommend not going to this location . Teresa Washington is a disrespectful woman. After renting a truck and carefully following procedures , keeping the truck an extra day due to a long moving schedule. We made sure to call the location to let them know we where keeping the truck another day The very next morning my mom got a phone call getting threatened by a woman ( Teresa Washington ) saying this..... " Bring my truck now or we will call the cops immediately " My mom wich has limited English speaking skills could not defend herself probably . We called back right away, returning the rental as well asking what was the problem? they had logical answer .
There are some nice ppl here I can’t lie about that BUT they are extremely hard to get on the phone even at 9:10am unless you are always local it’s next to impossible...and then because the facility is busy if you can’t get ahold of anyone it’s the customers fault because hey 2hrs of hold time isn’t enough they steal $97.90 out of your bank well at least in my experience with autopay they aren’t what they used to be as a company. I used to ALWAYS use them over last 10yr but they won’t ever in life get a dime from me. Last two experiences have been terrible the companies culture has seriously changed
A Private User
U-Haul needs to get rid of the entire incompetent staff. You get told one thing by one employee then the complete opposite from another. “Lashanda” or whatever her name was, was rude, unmannered and does not belong behind the counter dealing with customers. Outside washing trucks? Maybe, customer service no. And the branch manager was equally as rude. I called to discuss the problem and he was at his daughter game and too busy to talk. Really?? Unless you like dealing with rude idiotic people, stay away from this place.
Mike Capp the manager is very unprofessional and his communication is pretty INTENTIONALLY clumsy. I rented a tow dolly from this location for a special rate of $25/day, but they eventually charged me $55/day. He (Mike Capp) kept yelling at me and his subordinates who actually helped me out during the check-in process, who were trying to state the facts. He actually used the "F" word on me, and I retaliated. Customers, public beware!!!
A Private User
The people working here are great. I rented a truck and also a storage space. I made a reservation just a day before that too on a month end. When I went there everything was ready. The also arranged a storage space for me to rent in less than 20 mins. All the employees served the best. The employees were very sincere even when their manager was on leave.
Their motto: "We will be with you in a minute." Although they are very kind, many of the workers spend too much time socializing with the customers instead of attending the customers waiting for propane tank refills. For this reason, the place is nice for general concerns, but for propane tank refills, expect to wait for a long time.
Terrible terrible establishment...had my 2 year old son running a fever...dropped a rental truck off there...left 3 bags of tools and asked staff could PLEASE KEEP AN EYE TILL I CAME BACK.. and caught a ride to mason and west park toll(lakemont)..when I returned..place is closed bags are gone...nobody knows nothing.
A Private User
Great service, morning staff was great contrary to other businesses, no sleepy and fussy people. Ordered a trailer and everyone was friendly despite the place being busy. Will recommend this particular U-Haul to other people. The manager was friendly and helpful and the staff was as well.
most unprofessional and uncourteous staff by far, currently writing this as i stand here for 30 minutes without anyone even acknowledging me even standing here. 3 employees at the counter when i walk in and not even one saying "may i help you" or i will be with you shortly.
Manager Julie and the staff provided very professional and courteous service. We drove trolley from NY to Houston; staff made sure for smooth transition of all checkout steps. I highly recommend to use this location. Thank you
very clean, tidy, they are very professional and know what they do ...
A public storage with the required conditions and income trocas.
If i could give a 0 star i would. I woudnt recommend to anyone. For a service based facility, they dont treat you like a customer.
Great service and friendly staff. If you order moving blankets be sure to check that they are there before you leave!
Antonio Trella López
Very profesional. Rent here was easy and a good price. They have the exactly truck size that you need.
Attendant was unfriendly and impolite, she talked to me while pumping propane and using a cell phone !
Quick in and out service and had the truck we needed at last minute. Very helpful and courteous.
Good service even though alot were complaining. I got in and out to do what i had to do.
Good sales clerk, prompt service, no run around. Would come here again.
Got charged for $25.00 cleaning fee when I returned truck all clean.
Very good service, fast and equipment in rent is in good condition.
My truck was on time and the people there were very helpful
Excelent service,fast and the staff were very kind to us.
The customer service depends on whos there.
Courteous people. THEY HAVE PROPANE!
Great vehicles... It was brand new.
Highly recommended this location
Lora Sampson Barabino
I truly enjoy their services.
Good staff and good prices
Slow customer service.
Great customer service
They have a bathroom.
good customer service
Good customer service
Ken Vander Wiel
Clean and quick