|Address:||5813 Distribution #108, San Antonio, TX 78218|
We were moved by an affiliate of Stevens Vanlines, Apple moving, and I am so appalled, I don’t even know where to begin. Long story short - over a week delayed, $21,000 in damages and lost items, failed to process our claim by guaranteed date, and 5 months later have still received no compensation for anything! Do not use this company, no matter what they promise or assure you. The team picking up our items was fine and seemed to handle everything with care when delivering it to the warehouse. The biggest problems arose with the management and planning side, and with how they treated our stuff when we weren’t watching. We took off driving across the country, rushing to be there when our stuff was CONTRACTUALLY GUARANTEED to arrive, only to get a call telling us the truck was broken down and the move was indefinitely delayed. T We slept on the floor for over a week with very little word and little sign of effort from the company to make things right. My husband was forced to go out and buy completely new professional clothes for his first few days of work. Our stuff ended up being moved between several trucks and several companies, and finally delivered to our new home. The delivery team was nice but incompetent, not even taking their own inventory of the stuff they were moving in, and dropping several of our things as they moved them out of the truck. We filed a claim as soon as possible, and the company was supposed to get back to us with a response within 60 days. 60 days came and went and we hadn’t heard anything. After repeated calls, Apple informed us that they had decided to transfer our claim to a third party moving company. We are still in the process of dealing with them, but have so far heard nothing as to how they handle all of our lost goods, and they have informed us that there are several damaged furniture items they don’t want to replace but also can’t completely fix, so we are just stuck with damaged furniture. These were fine ethan allan pieces! I know in general movers can be dishonest and scammy, but this was beyond anything we have seen or heard of, and I don’t want anyone else to have to deal with this company.
Very slow movers! Items were already packed, boxes were ready to go... it is one bedroom, a couch, coffee table, exercise bike, and some small kitchen items, and still is taking over 3 hours to get it out of the house.