|Address:||16639 U.S. 281 Access Rd, San Antonio, TX 78232|
|Working:||9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM|
The woman we worked with was very rude. I had reserved the unit online, went in the next day and was told that the email I had was the wrong price, then was told I had to use their lock, and then was told I had to get insurance. They said I had half off first months rent when their door and my email said I had to pay a dollar and the administrative fee, after she finally went to the property manage, I received the price I was told. I asked why do other people have different locks when I had to use their lock, well theirs is high security, so I asked again if I could use my lock, they wanted $17 for theirs, "but our is high security," I was told again, but I can use the one I have already bought. After asking 20 times they finally time me yes I could. They also didnt mention the insurance until I had already filled out most the paper work. They try to get all the money out of you they can and are very rude if you ask any question. Then the entire time the property manage is on a personal phone call. Very unprofessional.
We are long term renters and have had our storage unit at this facility since 2006. All throughout our rental period, the facility has always been clean and well kept. To me this is very important, but what I have appreciated even more are the experiences I have had with the people that work for Public Storage. Managers Michelle and Melissa, thank you ladies for your help! You did an exceptional job helping me resolve the issue I had with my account. You both demonstrated professionalism and wonderful customer service as we worked through my issue and you were instrumental in its timely resolution. Public Storage is very lucky to have you as employees. You truly delivered excellence in how you worked with me and made me feel like a valued customer.
Marissa was the representative who assisted us. We are a current customer, and stopped in to rent an additional storage space. Marissa was very helpful, considerate and made us feel like she appreciated us as her customer. After our selection of the storage unit, she was respectful of our time, and within five minutes had prepared all our documents, completed the processing of them and had us on our way. We truly appreciated the professionalism, skill and great customer service she afforded us. She is an exceptional representative of the Public Storage facility.
Dr. Bernard Rust
Needed a storage unit for my sister who was moving here. I did everything online and all my paperwork was ready when I got there. The staff was great, made some great suggestions about covering the mattress and helped me choose the right size unit. Everything fit perfectly. Love the customer service!
I had a wonderful experience here. Karina that works at the front desk was very professional, courteous & extremely helpful. She made my moving transition easier for me. If i ever need another storage unit in the future I will come back to public storage!
The staff at Public Storage (16639 San Pedro Ave) was very knowledgeable and friendly. It only took 15 minutes for Holly to complete the paper work and open my unit. I think it would be hard to find another facility that tops Public Storage.
We were able to reserve the storage unit online and move in the same day! Holly did a great job of letting us know what units were available and making sure we got the right size. She was professional and friendly. Great experience!!!!!
Richard A Ramirez
Fast online reservation, In person (Holly) was efficient and personal to get set up. Unit was fine and have personal gate code access with 7 days a week 6a to 9p access. Like it. Convenient 281 access.
Awesome !! Melissa was wonderful and very informative! Thomas shopped for me and gave me the best quote and deal... storage units are clean and staff is extremely professional ! Highly recommended!
I had a wonderful experience at this location with Holly. She was professional, informative, and made the whole process a pleasant one. Thank you Holly! Highly recommend for your storing needs.
Loved my experience at this Public Storage location! The people were entirely friendly ALL THE TIME and extremely helpful. First storage experience and I bet I could not beat it. Love this place!
Melissa helped me so much during a time that was so stressful. Everything looks clean and her customer service is awesome! I DEFINATELY recommend this location for storing your stuff.
Melissa was very courteous even though I was having a bad day. By the time I left, I was smiling again. I recommend Public Storage to any one needing help with boxes and storage.
Melissa and Melissa provided us with world class service!! Very courteous and the nicest ladies ever. I would definitely recommend this location tho anyone looking for a storage.
Danyelle and Melissa are stellar sales associates!! Thank you ladies for making this moving process an enjoyable experience. Definitely, go see these gals when you need storage.
I had a great experience at this public storage the attended Felicia was very professional and very helpful. I will recommend friends and family to use this storage facility
Melissa, the woman who helped me with my unit, was very helpful! The process was easy and quick, and I look forward to finally having a place to put this extra stuff!
Melissa and Scott were fantastic and communicated everything extremely well! Will make sure alot of people know this is where they need to come for their storage needs.
Lee and Melissa were great and very nice. They were very accommodating and concerned about getting us the best deal that suited our needs. Great place. Great people.
The staff is great and Melissa went the extra mile to assist me in deciding the perfect size unit at a great price thank you to for the great customer service
Awesome service. Marisa was more than helpful in providing the services I needed for my storage needs. Definitely glad I chose this locafion .
Location and price was great, but what really stood out was the excellent customer service by Michelle. I will definitely use you guys again.
Fun! Melissa was very helpful and informative! She answered all our questions and made us laugh. I highly suggest going to this location!
Melissa is always super nice and helpful. I have been storing at this location many years and the customer service is the best ever.
Melyssa, Melissa P. And Haley were wonderful and very friendly ladies which explained everything to me in a very understanding way
Worked with Shannon. Fast and friendly service. Explained everything and had me set up in no time. Will recommend to friends.
Melissa and Hailey were pleasant and informative. Working with them was a wonderful experience. So glad I got a unit here.
Melissa was very helpful had all my paperwork ready when I got there. Thank you for all the help, really appreciated it!
Holly is super polite and very knowledgable on policies and rules. It is a pleasure knowing our storage room is safe.
Dawn and Melissa were very helpful! They reserved my unit for a few days until I came in. They were very nice
Melissa was a great help and was awesome to allow me to being my fur baby in. . Thanks for the great kindness!
Melissa did an outstanding job. she defiantly went out of her way to help me find a perfect storage unit.
Felicia was super helpful today and I look forward to doing business in the future with public storage.
Absolutely wonderful, Melissa was great with all the help I needed. Got me into a unit in a snap!!!
Just starting, but my experience with Melissa was that she was friendly, informative and courteous.
Staff is friendly and very helpfyl. The facility was perfect in terms of price, size, and location.
Holly was very courteous, knowledgeable, and helpful. The units are clean and easy to access.
Very friendly staff!! Very easy and efficient ! Making our move much easier thanks ladies !!
Melissa and Dawn were extremely helpful and friendly. Received a great deal! Thank you!
Mr. Ermilo was very professional and detailed throughout the whole space rental process.
Melissa and felecia are awesome. great service. Good space. Quick paperwork thankfully.
Maegan was very helpful and gave me all the information I needed and was very nice :)
The ladies were super sweet. Melissa and Dawn took really great care of me! Thanks!
Holly was wonderful. She made everything very clear and got my stuff done quickly.
Phil was a great help. Made the process painless. Highly recommend this location.
Friendly, efficient, professional. Follow-up advice and service was also useful.
Fast and Easy! Melissa helped me out after I lost my keys and was a great help.
Melissa and the guys at PS have been just great to work with..TRULY A PLEASURE.
Holly helped me, and it was a quick and smooth experience... great place..!!
I want to say thank you to Marisa great customer service and very friendly
Melissa P was helpful and clear with getting me a storage. Would recommend.
Felicia was extremely helpful and professional! Great customer service!
Holly was very pleasant to deal with. My rental process went smoothly.
Shannon and Melissa are very helpful and friendly. Great service!!!
Melissa was so much help, friendly and got us a great deal quick.
Karina was super helpful and friendly!! Great customer service!
Very nice and happy person, Melissa, made it very enjoyable!!!
Melissa was helpful and had very great customer service
Great service. Melissa helped us in an outstanding way.
Very helpful. Quick and great at explaining everything.
Very very happy with all the service Melissa gave me.
Very friendly and helpful. A big thanks to Melissa
friendly staff great prices and clean facilities
Melissa is wonderful! Go to her for everything!
Phil was a great man and also a good driver
Melissa was super helpful and friendly!!!
Hollis Grizzard Jr
Good, clean facility with helpful staff.
Excellent customer service by Marisa!
Melissa was a huge help! Hassle free!
excellent service! Melissa was great!
Great Customer Service by Melissa P.
Melissa and Danyelle were awesome!!!
Decent prices and friendly service
Great employees and management
Felicia and Karina are great
Great service from Melissa!
Melissa and halee are great
Melissa helped very much
Mellisa was fantastic :)
Great customer service!
Melissa was wonderful