|Address:||4201 Clear Creek Rd, Killeen, TX 76549|
|Working:||Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed|
A Private User
I would not recommend storing your items at this company. While I was serving in Iraq they added on insurance to my monthly premium which was ok with me because then I knew my stuff was double protected. When I arrived home I discovered my storage had been infested with rats and many items were ruined. I called the company to inform them and also to be reimbursed for the damage since I had insurance from them. They refused to reimburse me for the items damaged and instead wanted to reimburse me for one month of fees with storage. This amount would have been $60 dollars, the amount that was ruined in my storage was approxametely $500 dollars. I filed a BBB complaint and they still offered the 1 month of reimbursement which was unacceptable as I had insurance on this storage through them to protect my items. They charged me many months of insurance then did not live up to their word they gave me for paying for the insurance.
The lack of rodent control is completely unacceptable. Two units (one in climate control and the other outside ) were covered in rodent feces.The staff claims there has not been a problem, however I have researched this and there are multiple claims of the same. Actions need to be taken by this property to get rid of the problem. I am quite displeased with the lack of attention being given to this obvious ongoing problem. We are documenting the value of items that have been destroyed. I would suggest that others do the same. I would not recommend this property and I will make sure others are aware of the problems there.
Great customer service. I realized as I was unloading my last load into storage that I was going to need more space than I had rented. I returned to the office 5 minutes after they closed, but the gentleman who was working took the time to get me set up with another locker so that I could return the rental truck on time. The facilities are clean. If I had one complaint to make, it would be that the auto doors on the climate controlled buildings require you to push a button to open, which can be a bit of a pain when your hands are full.
I was happy at first until I needed a larger storage. They wanted me to pay full price for a larger storage then credit me for the previous storage rather than just doing a clean and easy switch. I moved to valu storage over the weekend. Life storage closed my storage down without me requesting it. I paid for the month and they assumed I vacated. I asked for a partial refund and the man had to read their own contract to get me on a no refund clause. Any company who brick walls the business for their benefit should not be in business.
A Private User
Do not store your items here for extended periods. We only stored furniture in this unit and there was an extreme amount of rat droppings covering almost the entire floor. Nothing was done, no discount or anything was offered. Luckily nothing damaged the furniture, but the amount of droppings that fell on my head and got all over my clothes was ridiculous. Do not give these people your money. I will be filing a BBB complaint. We will be leaving early.
I reserved my unit online so sign up was pretty fast since my information was prefilled. The rep that did my rental agreement was very helpful. She made sure that I had an idea of how big the unit I wanted to rent was going to be, I had my lock and rental insurance. She even showed me where my unit was located. Facility is very clean and spacious.
The staff was professional and reserved a unit for me in advance. When I got to the facility the paperwork was quick and easy and I was able to store my things that day. My unit was clean and easily accessible. They have great storage materials in the office. I purchased a bag for my queen mattress. Would recommend this place to anyone.
I visited life storage to get a quote. I spoke with belinda. She made me feel at ease that my stuff was going to be safe and secure. She was very polite and professional and answered all the different questions that I had. She had no problems taking the time to show me all the different options available to best fit my needs.
We loved the staff and the unit put me at ease. They were very helpful and the unit was great, the price was even better. We also got a Uhaul from this location and they were very helpful and kid. I feel very confident with my belongings at this location and would recommend it to anyone.
The people at Storage Kings on Clear Creek in Killeen, TX are very professional, knowledgeable, and customer-friendly. I truly appreciated the efficiency and rapid response to all business that I presented them with on several occasions. I would highly recommend this location.
Extremely helpful front desk girls very polite and knowledgable not just about their job but around the surrounding area. Helped me find some places I was looking for since I was new to town. Great place if you’re posing form a different post this is the place I would go to!
Rented two storage units from Life Storage and I was pleased with the service. Very, very spacious inside the gates. No problem with big trucks getting in and out. No problem with front office. Good gate hours. I even got 1 month free for both units. Thanks Life Storage.
I am very pleased with Storage Kings as the facility is clean and the staff are all friendly and helpful. The area is spacious and you are able to pull up to the unit to load or unload without interfering with others. They also have the best storage prices around.
So far there has been nothing to complain about with Storage Kings. We have 2 units with them. They are helpful, and are polite. The only thing I wish I could change is the date of payment. But other then that they are in a convenient location, and are great.
Space was clean and easy accessible. Entrance in out the gate is a breeze. Highly recomment their fast and courteous service also. Paved area so no problem from dust and depris interferring with your secure storage. Military friendly company.
I have had King Storage for the past 3 years and it is the best move I made They are very nice and the Staff has helped me if I ever needed any help. my husband and I really like how friendly they are there and my unit is very nice.
Life Storage n Killeen off Clear Creek Rd treats there customers like family. The manager Travis and is staff is friendly and most helpful when u a storage unit to a U-haul moving vehicle. I have been using them since last yrs .
I got there a little late right before closing and the lady behind the counter was so nice and patient. If ever I need storage again I would definitely use Life Storage. I wish I had known about them sooner....awesome guys!
The staff at Storage Kings was professional, understanding, and competent. They were able to get me exactly what i needed, and with a smile. I appriciate a business where the employees actually enjoy working there.
Great staff, very helpful and clean!! I am so glad we found this storage facility! I feel safe that my belongings are being kept here!! I will definitely recommend them to everyone I know looking for a storage place!!
I recently got a small storage unit at LifeStorage on Clear Creek, and was surprised to find the process was professional and swift, no nonsense feel to the entire process. So far so good. TRAVIS IS AMAZING!!
Amanda was great! Fast and explained everything cleary! We have full confidence in the location and feel happy and safe with our things being there! It was an excellent experience. Highly recommend!
Very friendly staff and great storage units. The facility is very clean and the staff is willing to help. The climate controlled units are kept very clean and at a good temperature.
Very helpful, told me all the details of available units and showed me directly to my unit. Very clean and well maintained lot, with plenty of space. Would definitely recommend.
My second unit rented because the staff is always helpful, pleasant and professional. I also rented a Uhaul and the experience was seemless. Being by the airport helps also.
The pricing is awesome, especially for the size. The employees at the front desk were extremely nice and helpful. The location is easy to get to, So far no problems.
Fair pricing, extremely easy to access location and a super clean space. Staff is friendly and knowledgeable. Best place in Killeen to rent storage space.
One month so far, friendly staff, they answered all my questions, storage was cleaned when I opened it. Premises seem safe. Great location for my family.
Very friendly and helpful staff. They made sure we were aware of all charges and that we had everything we needed to store our belongings safely.
Nice employees, clean storage facility. I was able to get a UHAUL when needed, for a good price. Best price for a storage unit in Killeen area.
Great service clean. I really like that they had example of the sizes in the office and they had a really good special
This is my second time renting with them. They are very friendly and affordable.
They are really nice at Storage Kings, and they have great prices as well!
Patrick Turbo Frye
2nd time using Life Storage.... Great units and easy to work with staff!!
The employees are very helpful. My experience quick and prices are great.
friendly staff that made renting a storage quick and easy.
A Private User
Thank you Storage Kings....you guys have been great.
I highly recommend renting with Life Storage!
Very convenient, staff is polite and helpful
They have parking for trucks
love it so far