|Address:||2309 E Central Texas Expy Suite 300, Killeen, TX 76543|
|Working:||Closed 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM|
Called to ask about scanning some documents into email. Was told it would cost .45 per minute to use a computer with a scanner to scan the documents. I went to the store and logged on the computer and begin to create the document file. The scanner was a single page scanner that "warms up" for about a minute for each page scanned! After a messed up scan and then finally scanning two (of my 30) pages I realized that almost ten minutes had passed and i had already owed nearly $5 for two scanned pages that looked awful! How could you charge someone to wait while the scanner "warms up" for every page scanned and then expect people to pay for crappy results. I walked out after paying the $5 for nothing and will not return.
So this review is about Danielle who is one of the staff. She is just very hard to work with and is lazy to do her job. I went in with a package with a barcode that was unreadable. She told me to go back to my office and get a new bar code! I went to another location of fedex and a TRAINEE employee could reprint the bar code in 1 minute and gave me a receipt! I guess Danielle is too lazy to work! She is not doing her job !!!
My experience was fantastic. The customer service is unmatched. A big thank you to Steven V for helping me mail my longboard to my brother in Norfolk, VA. You rock man, thanks so much for making me feel like a valued customer. Your excellent customer service ensures that I will return to FedEx. Thank you!!
1 star only because 0 is not opition. We called before driving 30 minutes to get a photo reprint. When we arrived the employee denied telling us that. They only make copies.
A Private User
I called this location today to ask about a package, the man answering the phone was very rude and did not try helping me one bit in locating the package. This place sucks
Great service and prices. Ask for an employee to scan your documents, because they charge per minute and the system is a little confusing if you do it on your own.
This place will cut the spine off a book for you so you can scan it. It was a very clean cut that was done in less than a minute for $1.50...Very satisfied!
Nothing efficient, my package is supposed to arrive on Tuesday 13th and has not yet reached its destination, I will never return to this place
FedEx in general is not very helpful the girl at the Killeen store tried. Very unhappy
Terrible customer service. I will never return to this location. UPS it is next time.
Sasha was awesome! My package arrived on time.
Good job guys