|Category:||RV Storage Facility|
|Address:||10515 Southwest Fwy, Houston, TX 77074|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
i will never go back to this u haul location. i am so upset that these people did me the way they did. they rented a truck to me and charged my card 110.00. they black guy with dread took me back to the truck on a gulf cart and gave me the key told me to check the miles and the gas needle. i did and he told me i was good to go. it did not doon on me to check the back of the truck. once i go to the shop to pick up new bike i open the back of the truck and all i see was about 15 roaches. i was to embarrassed. they store clerk did not want to put the bike in the truck so i had to do it roaches all on the walls. never have i ever been that embarrassed. i thought to myself how do we look comming to buy two brand new motorcycles and put them in a truck full of raoches. i bet if i was a different race they would have refunded me all my money but not they told me i owed them 85.00 more. never again. one more thing they guy asked what did i need to truck for i told him to pick up two new motorcycles he told me long as they not stolen i told him no i dont need to steal we have money. staff rude and truck nasty and they have a smelly dog walking around the office.
Glen and Janice are running a great property. I see the place improving all the time and the new LED lighting and revamped wash bay are great additions. The whole staff is happy to help when I need something and use thier knowledge of the system to make sure I get the best deal no matter what vehicle I need. They have some new vehicles in the fleet and I always enjoy how clean and reliable my rental is. U-Haul just rolled out after hours pick up and drop off that is quick and easy, no more having to wait for them to open and I know my total, as well as the reason for the total right away so I can budget better. Love UHaul and will definitely be a life long customer.
I asked for furniture two different types of dollies with medium size truck. I was charged for dollies but was provided none. They gave me a refund after a week. Make sure you check the dollies youself before getting into the truck.
Horrible experience. Set up reservation and paid and showed up only to have no truck available. Staff was unsympathetic and unresponsive. Manager was a jerk and acted like it was my problem and not his. AVOID THIS LOCATION
Worst customer service ever. From Glen and his wife.They were both very rude to all the customers. The wife made sarcastic comments right in front of everyone!And yes they did have a dog in there
Excellent service, vehicle was in perfect shape and they helped me load my car onto the trailer. The two gentlemen were of great assistance and would recommend Uhaul to anyone who asks.
Adam S. Tesanovich
Not sure on the other posts but my customer service experience, reservation and quality of vehicle was excellent. Would absolutely use them again.
Very poor service property manager is very racist Always has a cry face always has a problem Never smiles I do not recommend it
attitude over attitude every uhaul that ive been that fills propane tanks, the employees seems to hate doing it.
Ahi keep the working eramientas
Small location, they what can you able to do web. Before you go reserve your car.
Climate controlled units, easy access from the main road.
Very helpful staff!!!!! Love the location!!!!
Bad experience!!! Horrible!! No receipt..
Very helpful friendly staff
Staff was really nice!
Very helpful staff