|Category:||RV Storage Facility|
|Address:||2415 S Dairy Ashford Rd, Houston, TX 77077|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM|
Made a reservation for a 10:15AM truck pick-up, not knowing that we had an hour window to pick it up. The confirmation e-mail I had received the night before did not state this. I show up at 11:24AM (9 mins late) to pick up the truck and am told the truck is no longer available and that my reservation had expired by an older Hispanic woman. She said that truck had already been booked and driven off the lot. While I find that VERY hard to believe that all of that happened in 9 minutes, that’s fine, my mistake. What was terrible was her tone and lack of customer service. I work in customer service and what should have happened was the following: “I’m sorry you weren’t aware of this policy, let me see if I can help you make a reservation somewhere else.” This woman was rude and not helpful. I was shocked when NOT ONE of the store employees offered to help us as they saw us in a bit of panic. To make matters worse, I called back to get the woman’s name so I could submit a formal complaint to corporate, and RICK answered. He said that the ‘281’ number I was calling was not to the store on Dairy Ashford and that he was located in the corporate office. He most certainly is not, he works at this location and gave false information. I was able to call back and got her name. It is Cindy. These people should be working in the back of the store where they do not have to interact with people, or should be let go. I would not want them interracting or deceive my customers. I’m so disappointed and have also filed a complaint with U-Haul’s ACTUAL corporate office.
Fantastic friendly couple that runs the place are very helpful and honestly want to go the extra mile for customers. Ask about express check in and mobile dispatch!!!
Released a vehicle with less than a quarter tank, but marked more than a quarter tank.
C. L. Jones
Got just what I needed (boxes only). Was in & out in less than 5 minutes.
Very sure !!
Ppl here are so nice and helpful. I recommend this location..
I always do my moves with them thay help make my move better...
I rented a 20 foot truck. And the staff really helped me out.
Service with a smile. They are very friendly and helpful.
Nice staff here. Book, pick up and return process so easy.
Prices are kind of high but good customer service
Units are well cleaned and fairly priced
Customer service was great # Bryson!!!!
Fast easy trailer rentals
Lovely customer service
Very nice people