|Address:||12435 East Fwy, Houston, TX 77015|
|Working:||9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM|
Directly after I reserved my storage unit over the phone through the call center, Keri called me from the #08447 Property on I-10 East in Houston. She introduced herself. Then, confirmed my request. She invited me to schedule an appointment to tour her property and finalize my lease. The day of my appointment, Keri gave me a courtesy call, reminding me of the appointment and the exact location of the property. Once I arrived, Keri took me step-to-step through the charges (including the cost of mandatory insurance I was NOT told about by the representative at the call center $11, $13 or $15 additional each month). She drove me in a golf cart to my unit (no storage company ever did that before - including other Public Storages). She offered me packing supplies. I declined. But, at least she offered. This, by far, was the most professional customer service experience I can remember. I am grateful to her. I had already had a bad day. She really turned it around.
9/7/2013 I am so very Pleased and Satisfied with Keri customer service Skills and knowledge about the property. She has been verify professional as well as helpful in my selection with my storage. She has great telephone skills as well as presence when I visit the property. Keri also instructed me how to maintain my storage by airing it out once at least once a month. Each time I visit to pay my storage bill Keri is very professional. She was thorough going over the contract. She is very pleasant to work with. I highly recommend Keri. The property is always well kept. Thank you Public Storage so much for having a great employee Keri to Manage your property. It has made my life easy and what great comfort and pleasure doing business with Keri. A great place for storage and Keri have Great customer service skills. I really appreciate Keri. You deserve a pat on the back award plus a bonus. Sincerely yours, Benita Pecore
On the last numerous occasions I have found that the the temperature control was not what I expect when paying almost $300 a month. On the last visit, June 28th the outside temp was 89 and the thermometer in side the unit was 100. I do not pay for my property to be fried in a storage unit. My wife has so collectibles that are $500 or more and I do not want these destroyed. If you can not maintain a reasonable temp then I will be forced to talk to my lawyer to see what options I have. FIX THE PROBLEM. There are other storage units that are closer to me and charge less for indoor , AC controlled storage. May be you should look into that and be competitive.
I visited the location on 12/18 and spoke with Keri, I was very impressed with her knowledge, attitude and professionalism. She was very polite. I wanted to make sure I was receiving the best deal. Her location was a lot higher than the others I visited but she made me feel like my items would be safe at her location. I returned the next day and Vivian was the there. I let her know I spoke with Keri and Vivian was just as pleasant as the 1st lady I spoke with. These two ladies is the reason I rented at this location and I will refer this location to anyone looking for a safe clean place to place their items.
received excellent service from vivian. shes very friendly. location is well lit at night and feels safe. the only thing im upset about is management that live onsite, i do not see the purpose of that, i had problems getting in to my storage i had a moving truck full of furniture, i knocked to get their lock removed and nobody came out. obviously there were people in there they just didnt bother to ask what we needed. which was simple as getting a key and removing their lock from my unit. so do not count on anybody after office hours.
I have always been on the move! I think i move once a year.!! & when i need storage I always come see Keri!! I get my moving supplies, a good deal, becasue she listens and knows exactly what i need, and what will best interest me as the renter. Moving is hard as it is, and having your personal items in storage can be hard, but when the property is clean and the office staff is on point, it makes it so much easier! I plan on moving again soon, and i will be visiting when i do!!
Very satisfied with the service, I rented a unit in October. Ms Vivian was very helpful and kind..showing me how to keep my belongings safe. She explained the importance of insurance to me also. I got sick and my husband forgot to take the lock off for the next month and Marc Poussaint helped me with that. Very sweet and kind. He took the time to listen to me to see how he could solve my issue with the months rent. Thanks
The other day I went by the Storage office to purchase boxes for packing my items. I was unsure which types would be best with all the different sizes of stuff I needed to store. I was highly expressed by how your employee Keri assisted me to find exactly what I needed. She was friendly, polite, upbeat and showed me several different options. I also purchased a few rolls of tape.
I went into this store a couple of days ago and was kindly an efficiently greeted by Vivian. She was extremely helpful and understanding of my stressful situation. Moving is never fun but Vivian made sure I understood what I needed to make my move less stressful. She really listened to me and assured me that it was going to be ok.
I have been a customer for about a year and the best thing I can say about the property is the manager on duty, Keri. She is very professional and courteous. Every time I enter the property it is very clean and Ms.Keri is their to greet you with a smile.
When I walked in Kerri was finishing with another customer. I never rented a box before and she was very patience. Her office was very clean and busy. I am glad I was able to get the attention I needed. Thanks Kerri for taking the extra time with me.
I went by this location to get info on storage units and Aishia assisted us so great. She explained everything really great... I would recommend anyone to this location. Great help goes a long way.... Thank you Aishwarya for your help....
I love the customer service exhibited by Keri. She made what I was going through at the time so much easier to handle. I have never had a storage before and she was very informative!!!! Thanks Keri for just being who you are!!!!!
Keri gave me a real good offer and explained everything to me showed me different units convienent for me. She wasted none of my time and did everything real quick great service and good people to deal with i recommend anybody
Keri was so awesome when I came in to look at a unit she was very helpful and I did rent the unit I would recommend Public Storage to everyone that needs to store items Keri u r awesome and Thanks for everything Diana!
They have great employees and I highly recommend people to go there because they strive to get you the best deals they have! The employer that attended us was very nice and helpful (: Thank you Aishia!
Keri was very sweet, caring, and went above and beyond to welcome me. She took time to walk me out and show me a unit and explained the pricing better. By far the sweetest lady I have met in Houston!
Keri is one of the most professional and personable young ladies I have ever met. I have known Keri for awhile now and she is one of the reasons I continue doing business with Public Storage.
I experienced a friendly, helpful, and informative experience at this property. Miss Vivian is always there to take care of the customers, and she shows pride in performing her duties there.
I did an internet reservation and i spoke with Keri she was so forthcoming. I told her i would be in after work but made it about 45 mins after i hung up with her. Great customer service.
Keri and Vivian did amazing with serving us with all that we needed. They have amazing personalities. Definitely recommend to have a storage unit at this location. (:
Keri Hicks made the transaction and my transition to Houston so pleasant! Krystal Jackson made the exit process faster and just as pleasant! Great 5-star service!!!
Keri & Vivian aka Ms. Purse. Gave me awesome customer service. They made me feel like family from the start. Recommend this place to anyone.
Went in to purchase a few boxes for my move. Keri help me select the sizes I needed. She did an awesome job. I recommend this location.
vivian was a great lady to be helped by from when we got there she was very nice and polite she showed us around she was just a lot of help
I went to pay my bill and had an awesome experience. jenny was very polite and helpful. Corey was also helpful . way to go public storage!
Keri I have been coming out here to get a storage for Keri for years. Every time she has been great. She make sure you are happy.
This is a very [email protected] location. The slim young lady is so fun of energy Thanks again. ... Please Never let her go...
Keri has great customer service skills. It was a pleasure to have her help me and get the storage unit that fit me and my family.
Ms.Keri was the sweetest helper at the public storage Ill come back anytime to store my things she was understanding and helpful
Keri was very informative & helpful during my whole moving process. She was very knowledgeable and gave great customer service!
I called to get information on my account and Shawna was very helpful. She was extremely helpful and professional. Thank you!
galdino rivera rodriguez
Keri is lived and experts. Will rent again
Keri is a sweet woman help me with anything and answer anything i had to ask couldnt ask for a better place where she at
Keri at public storage was the nicest person I have ever met. Very friendly, very helpful. Keep up the great work Keri.
Keri was awesome! She is great at what she does! Mrs Katy was great as well!! Love doing busy with them two any day!
Cori Gave me great customer service & was very explanatory with everything I needed to purchase to pack my house.
Keri Hicks, the manager on site, is helpful, efficient and organized. She is super gracious and does a great job.
Kimberly is very helpful. And she has great customer service skills. She help me to pick, what size unit I need.
Awesome service! The staff is so friendly & Keri was thorough with helping me get into a storage space quickly!
Keri was very helpful,professional, knowledgeable and I recommend this location to anyone that need storage.
Keri gave me a wonderful experience to my first time getting a storage will definitely come back in the future
Kari and Vivan ms purse. Gave great service and answered all questions i had. Definitely recommend this place.
Keri was the greatest help...she explained every thing to me and I understood it all...she was the best help
Customer Service is Great Ms. KERRY takes really goid xarebof customers in a professional n speedy manner!
Keri is very nice and her customer service was excellent she explained all the information I need to know
Ms.Keri was very helpful and polite. She did a wonderful job with quick service definitely 5 star service
Ms. Keri was awesome and great customer service. I highly recommend this location for her expertise.
Keri and Vivian were wonderful with helping me find a unit and getting it set up. Fantastic service!
Keri gave great customer service was very helpful and Nice I recommend anybody to come see her .
Keri is awesome been storing for a long time. I reccomend this location because of her.
Your employees showed care and concern for each customer. Very Nice employees and shaft
cori was extremely helpful and informative. will definitely come back to rent a unit.
Vivian was very helpful in selling us a unit and would refer this to any one in need!
I Had a very nice experience with Cori. She was a awesome help with what we needed...
Keri just helped set me up with my unit. She was very friendly, helpful and patient.
Keri was very polite and Curtis I would tell my friends to come to Public Storage
Keri & Vivian have excellent customer service, I recommend using this public storage