|Address:||11210 Steeplecrest Dr, Houston, TX 77065|
I HIGHLY DO NOT RECOMMED THIS MOVING COMPANY. I recently scheduled a move with Moving Stars (4/2016). The customer services was very poor. The staff who answers the phone are very unprofessional, rude, disrespectful and obviously have no training about how to treat customers like you want them to come back for their next move. I recently spoke with a gentleman named Wayne, Joe, Jared, Jonathan, Sean and a couple of ladies. The mannerism of these individuals was as if they were hired straight out of a trash can. Some of the staff who I asked for their names told me that they were not going to give me their names cause it was none of my business and that their names were irrelevant. If I am spending hundreds of dollars to have my furniture moved, I expect to be treated with respect and with trained customer service. The movers did not cover my furniture when they moved it. The movers beat my furniture and walls up the entire time they were moving my furniture. They complained about being tired and threatened to quit. They told me they were hungry and need some food for energy, so I gave them $20 to get something to eat. They said they were physically drained and exhausted. This was the worst experience I have ever had utilizing movers and I highly advise you to find another company to move your belongings or you will be very disappointed with the ending results. I am highly considering reporting this company to the BBB (Better Business Bureau) and going to court. This company should not be in operations running in this type of manner. If I continue to write every thing about my experience, you would be in total shock and disbelief. It was unrealistic. PS, I noticed some of the reviews appear to be from some the people I spoke with on the phone at this moving company. It look as a if they are putting positive reviews to try to cover up the truth about them. TDMV, here I come.
Due to the nature of my job, I have moved quite a few times. I always picked a new place within the city boundaries. The first time I was moving to another state, I couldn’t find a moving company. The only company I relied on, said they did not offer interstate moving services, hence I had nowhere to go to. With nothing in hand, I decided to do some research and find a new company. I zeroed in on two companies, and decided to go with Moving Stars Inc., after having a good conversation regarding the move with one of their representatives on the phone. I informed them of my requirements and their representative went on to ask me about the items I needed to be moved. He offered his assistance in guiding me with the long distance move. He offered to make a schedule with a firm deadline. He understood how nervous I was, but took me into confidence and assured me of good results. Once we agreed on everything, I patiently waited for the day I was to move. I kept my expectations quite high after the conversation with the representative. I wanted to see whether the company could back up their words with their actions. To my surprise, they ended up exceeding my expectations. They started on a high note with the movers reaching my place at the given time. They packed each item very carefully and marked the boxes as well. Next, they prepared a list of the items they had packed and gave me the opportunity to oversee everything. The staff turned out to be efficient in their work, moreover they were quiet and polite. They didn’t cause any disturbance to my neighbours either. They did their job well and when we got to the new house, they helped me unpack. This was one of the best moving experiences I have ever had. I would certainly recommend Moving Stars Inc., to anyone and I believe I will be using them for all kinds of moves from now on.
Moving Stars Inc. are great company and one of the best right now on the market. My friend advised me to give these movers a try since I was really concerned about the safety of my belongings. I needed really careful strong movers that will take a great care of my antique furniture and will not scratch or rip a thing. My friend really liked Pure Movers and said that Pure works like a clock - everything was wrapped and protected for free, there was no time stretching, there was no damages and the attitude of movers was very pleasant. So I decided to give them a try. And I was very very happy with this choice. These movers are everything my friend talked about. They are very polite, they are super fast. I had 3 movers and one truck for the move, Alex, Danny and Chris. All movers were great. Danny did some magic tricks with wrapping my coach. I mean this thing is really heavy and he was able to put it on a side, flip it upside down, wrap it in plastic and blankets in minutes, all by himself! Alex and Chris were also great movers. They carried all the big items down the stairs without any struggle. They did take a few small breaks, since the stairs were involved in the move and everyone will be exhausted after multiple trips back and forth. The good thing is that all these breaks were deducted from the total time. My final bill turned out to be actually less than I expected. Moving Stars Inc. really exceeded my expectations. Definitely recommend them to all my friends and relatives!
I highly recommend Moving Stars Inc., when it comes to moving. These guys are the best at what they do. They don’t waste your time and follow your instructions to the T. I needed a moving company a few days ago and my friend recommended Moving Stars Inc., to me. I asked him a few questions about the moving company as I was quite nervous at first about going for a company I had never tried. After all, how could I try an unknown company? Once I was convinced, I did my own research and spoke to an agent who answered to me politely and in detail. Once I was satisfied, I decided to hire them, they listened to my requirements and presented me with their plan for the move. We finalized the deal after I told them I was satisfied with their plan and they sent their team to my house the next day. The team arrived at my house at the given time and the move began. They completed the job before the deadline. Furthermore, they had packed everything in labelled boxes, this made everything much easier for me. My experience with their staff was also very good. They were friendly and helpful. Overall I found their service to be highly satisfying. If I ever need to move again, I would contact them only. The company was quite affordable and accommodating. The weather had deteriorated on the day of the move, and I feared cancellation but the team pulled it off. Thank you, Moving Stars Inc. You guys are amazing!
Horrible! I work for a storage company and the movers dumped all their trash and tried to leave it there. When I politely asked the mover to pick up the trash he became angry and became very disrespectful and denied that they left the trash even though it was right behind the end of the truck. One mover got out and picked up the trash and I thanked him and when I turned around the other mover was behind me and started being even more disrespectful and started calling me a sir, which I am obviously not. For the rest of the time they were there, he just stared me down and made me feel uncomfortable. In the storage business I have come across plenty of movers and I definitely would never recommend this company to anyone ever! I have read their Yelp reviews and it seems that I am not the only one who has had a terrible experience with this company. I feel bad for anyone who had paid for their services and was not satisfied or had to deal with what I went through. I tried calling to file a complaint and of course, nobody answered. That also seems to be a reoccurring issue from what I have read from the yelp reviews. Even if this company is cheap, it definitely would NOT be worth it. Go with a reputable, caring company.
DO NOT USE THEM. They destroyed my home and my things and after 6 months dealing with their "claims" department, they offered me $0.60/lb. They claimed this is the most they had to pay by law even though they promised me they had 100% coverage and would replace anything broken at full face value. I will be taking them to court to recover damages. Below are pictures of my furniture (they wrapped nothing even though they advertise this) and floors they destroyed as well as a table they broke and tried to fix behind my back. I paid $2,050 to have the floors repaired and they offered me $200 even though I had the receipt. Unbelievable these people are still in business.
REASON FOR MY 5 STAR ? 1 - Booking the truck was fast & Easy . 2 - Price was very reasonable . 3 - I changed the date twice without any problem . 4 - The truck showed up right on time . 5 - The two young and energetic men BRADY & JON were very friendly and moved every single items and after 6 hours of hard work I could still see their smily faces . They also covered the carpet with their own blankets to prevent any possible damage to it . I would definitely recommend this company and would ask for BRADY & JON .
I had to be out of my apartment today and had a moving company scheduled in advance. Well, they did not show up and told me basically i was on my own. I called Moving Stars and they told me they could do the job but I would have to be patient. Well, I was patient and to my surprise the guys arrived within the hour!! Moved the whole apartment no problems quickly and efficiently! Will recommend and will use again! These guys are second to NONE!!
We used Moving Stars Inc for a 4 bedroom house move this last Saturday. From the initial communication to the execution of the move, I could tell this was going to be different than some of the other movers I hired in the past. We did lose a leg from one of our dining room chairs, but it was damaged before they tried to move it. Other than that, perfectly executed and right on their quoted budget (that was a first).
Best and reliable, and 1st time ever using a moving company. After reading the bad reviews I was rethinking my decision. Regardless, I still hired them and wasnt in any hurry, but that same weekend i wanted to move, the same weekend they showed up and got the job done. They had their mistakes, but great price, fast and worked hard (3 flights of stairs!!!!)!!!
Worst movers ever. Damaged furniture. Holes in the walls of my new apt. Two truckloads of things I had to move myself because they left it behind. They stole my husbands $300 headphones. Then sat outside my apt smoking weed. Paid 400 bucks to move to another apt in the same complex...paid the same amount to move across town with another company. Never again.
This is a terrible company that should be shut down. Their prices are cheap by having zero customer service and hiring the cheapest labor. The management needs a serious education in basic dignity. Please look elsewhere for a moving company.
Eddie and Joe took care of me these guys are fast friendly and very helpful I appreciate there hustle and professionalism. They deserve a raise! Thank you guys for helping me with this moving chaos and made it to a positive.
BAD EXPERIENCE...DO NOT RECOMMEND. Customer Service is terrible and the Movers were worst. Random items missing and boxes unaccounted for. Company is taking no ownership per the "BONDING" contract. Please do not use them.
Well.... my appt was from 9-10 am it is now 1pm and I am still waiting to move 4 miles away! They told me someone broke into a truck and the were getting new keys made but why am I inconvenienced, SEND ANOTHER TRUCK!!!
Travis and Jaylon made an incredibly stressful day much more bearable. They were prompt and professional, fast and careful. They did a wonderful job, at an extremely reasonable rate - I highly recommend them.
Beware, stay away... still waiting for a refund from 6/28/15. They sent a truck with no reverse. Then a 16 ft truck for a 2700sgft home. Really... Then you have the workers show with no shoes on..
Eddie and Andrew were fantastic! Very diligent with fragile items and were super helpful getting everything where it needed to be. They are quick too!! I would recommend them to everyone!!
Worst customer service and they brought a truck to small for our storage. A two man job end up costing me over 700 dollars after they admitted they were wrong. Never use this company.