|Address:||700 Indian Trail, Harker Heights, TX 76548|
|Working:||9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8AM–5PM Closed|
I had my household furniture stored in a climate controlled unit for 8 months while my husband was deployed so I could stay with family out of state. When I opened it I automatically noticed rat feces and urine EVERYWHERE. My couches, beds, and all of my daughters toys are ruined. This makes me even more upset after the fact that they raised our rates half way through. They did give a months notice for the increase, but being 4 states away made it impossible for me to do anything about it. The staff has always been very friendly and the facility seems clean from the outside, but apparently another person, other than myself, has mentioned rats in their unit.
I had a good experience. The purpose of me looking for a storage, was to find a place to temporary move some of my stuff, before moving to a new place. So, I wanted something cheap with enough storage space and obviously, good customer service. Mrs. Sandy was really helpful. She offered me a lot of help from the very first time I called. She was not rude and I did not feel rushed or obligated to get one of their storage units when I called. I called different storage units in the area, but this one had the best pricing for a storage unit that fitted me needs.
Best prices! Awesome service! The lady at the front desk is super friendly and very helpful when it comes to finding the right size unit and the best prices! She goes above and beyond to ensure that you are getting the best deal possible. If you have questions or concerns, she will amaze you at how much personal assistance and attentions she gives to her customers. Not just a business trying to take your money, she genuinely cares about her customers satisfaction and experience. Hands down, best storage in central texas!
Sandy, the property manager, is why I recommend US Storage Centers in Harker Heights. The facility is fine, not much better or worse than any other storage facility. What really matters are those who run the facility, and Sandy has been exceptional. She helped me sort out a unique storage situation, explained everything I needed to know, then helped me to save money by picking the options that best suited my needs along with securing discounts that I qualified for. Use this place because of Sandy!
Let me start by saying that customer service is how I shop, and Sandy was by far the friendliest most professional storage facility manager I have ever done business with. Being in the Army I move a lot and am constantly in and out of storage facilities so it was such a pleasure running into Sandy. She Is definitely the type of manager other companies should be filling their managerial positions with! She gives US Storage an edge just by her personality. Thanks Sandy!
Vehement does not describe my mood at the moment, not gonna lie, however, Ms. Laqueeta diffused the situation with exemplary customer service and interpersonal skills, no doubt a credit to extraordinary managerial skills. She even solved the problem, which 60% of the time does not happen till you go higher. Kudos and thank you for great service. I feel a little less indifferent about giving you (U.S. Storage Centers) my money.
Second time renting from US Storage and I will continue to using them every chance I get. Prices are lower than comparable units in the area and they have good promotions. Front desk (Laqueeta) was extremely personable and professional. She made the most mundane things actually pretty fun. When was the last time you laughed while signing a rental agreement? Definitely the best storage center in the Killeen area.
Luis Ramon Ruelasvillanueva
I first got a storage unit to fit my car and some personal stuff while I was away for deployment. I left feeling confident that I will have my personal belongings safe and protected for my return. The staff is friendly, confident and very helpful to everyone since I have had a unit there. For the past 6 months I have never had a complaint nor was I disappointed with their service. Amazing place!
What a wonderful young lady that works there. She is always so nice, polite and helpful. She is knowledgeable and able to explain the changes that makes it easy to accept. It has really been a blessing to me and it make me look forward to going there to pay my bill knowing I will greeted and made to feel special every time I walk through the door. I highly recommend you give this place a try.
Everyone here are so kind and accommodating especially when you are in a rush. They have a lot of units and its nice to have a choice of climate controlled and not climate controlled. I really like that the units are in the back kind of out of site because less people are likely to try and get into the units, there are also cameras on the premises so thats an extra added security I like.
The location is perfect (right off of the Central Texas Expressway) and the price was the lowest around. My check in was fast and easy and the facility is very secure with on site live in management, gated entry and security cameras. The facility is in very good repair and is immaculate. I could not ask for anything more. Highly recommend!
Management is very professional and friendly and take pride in their company and customer satisfaction. Because they have exterminators on the premises, there was a dead mouse in my unit. They quickly cleaned it up. There was also heavy rain and my unit did not show any signs of leaks or flooding. Great company!
Great Customer Service and I would definitely recommend this storage facility to any of my friends. This is my 2nd time renting out a storage slot with them and I love how friendly the owners are. The price is great as well, owner gave me a discount because I was a returning customer.
The young lady that helped me at the front desk was extremely helpful in finding a unit that was right for my needs. She explained all the procedures and fees to me so that there was no ambiguity. The unit I rented is very clean and well maintained. I recommend this storage facility.
The manager was very kind, and helped me through all the paperwork. My unit is very clean and I love that there is video surveillance. The price is a little expensive, but I love knowing that my things are safe. Overall I would recommend this storage unit to any of my friends!
got a great deal for the unit on sparefoot. Storage facility is clean, owners are retired military ( I like to support our Military!!), has a pull up door, which is much more secure and easier to get large things in and out. overall, so far... very happy!!!
I absolutely love the customer service here! The prices are super reasonable and they have the size and type of storage to fit your particular needs short or long term. The staff and manager are professional and friendly. There is one word... FABULOUS!!!
We have used several storage companies in the past and have suffered tragic losses. With this company we found that it was clean, had easy access and the office manager, Sandra, was very helpful. We set up automatic draft to make payments even easier.
The young lady at the desk at US Storage was awesome! She gave me detailed information in reference to the storage and she was very Professional. I commend the change within the Storage area. She is definitely a great asset to the company.
Sandy was great. Even was well informed ob size of units and what could fit in a unit. We selected a size to small and she knew to upgrade us to the next size so that everythi g would work. Great customer service and very helpful!!
Sandy in the Harker Heights, Texas location has been the biggest help and is so nice! My husband and I had no problem finding a unit and purchasing the same day, we really appreciate all of your help, thank you!
Absolutely exceptional experience today. Sandy is very friendly and goes out of her way to provide her customers a professional experience. Takes her time to explain ways to save and best solutions for storage.
Excellent service! The Mgr. Dallas and Sarah are very helpful and easy to work with. The facility is very clean and well kept. Plus, the fact that they are easily accessible to I-190, I highly recommend them.
I have been renting from US Storage for over a year. The staff is friendly and more importantly my household items are safe. I have a peace of mind knowing my belongings are in good hands.Thanks US Storage.
The staff was very nice and informative, I reserved the unit online and was not told about and application fee, I would recommend doing it on site. The units are in a secure area in a nice part of town.
Customer Service was outstanding, Laqueeta took time out to make sure I had what I needed! She was very patient and friendly! I would recommend US Storage Center to all my friends and family!! Tony
The young that helped me today has phenomenal customer service. She was very quick and accurate. She is also very knowledgeable about her job. I was very pleased with my experience today.
At the very last minute I needed a storage unit. This was the second place I visited and I am so glad I did. The staff was very helpful. The units are very clean, safe, and affordable.
The new manager is so knowledgeable and friendly and helpful. I really appreciate doing business with people that are honest and truly want to help. I would recommend this facility.
Ms. Humes provided excellent customer service!!!!! I would recommend US Storage to anyone looking for exceptional customer service and going above to ensure the customer is satisfied.
Great place! Had a little hiccup with the access code but it was fixed immediately! Wonderful customer service from Sandy. Definitely feel safe with our belongings there. Thank yall!
I have only had my storage unit for about a month now but the gentleman who showed me the units and got me set up for mine was very helpful and as of right now I have no complaints.
Sandy was great! Very professional and thorough!! I was recommended to come here by a close friend and now I can personally recommend others to come here too! Clean friendly place!
I had I very please t experience with this company. Laqueeta was very helpful and was always willing to assist with any issues. I would recommend them to any with storage needs.
US storage centers has great customer service agents that ensure that you are satisfied with the storage units. The center was cleaned and provided great customer service.
The property manager Laqueeta Humes was very professional and knowledgeable. She was very easy to work with, she was awesome! Thank you Laqueeta for a great job!
There are very nice to you when you going there. sandy is a very helpful lady she held me when I needed a storages to move my house hold thank you so much
Great place to store anything you need too. The customer service is extremely high and is something that all others businesses should look to do also.
Service was great, everything was explained well about sizes and prices. I would recommend this to anybody that is looking for a storage place.
The Property Manager at this location was very helpful and informative. She handled all of my matters with professionalism. Great experience!
Personal there are very helpful. Made sure that you got the storage unit that fit you and your belongings. Always available to assist you .
Love this location laqueeta helped my sister Elizabeth get a storage unit after her house burned down she was able to give her a good rate.
So far so good. I loved that the first month came at a discounted rate. They are very affordable and the people working there are friendly.
I have rented units from this storage facility and have always had the best service and rates. The security is great and the units clean.
The lady at the front desk was nice and she got me taken care of fast! Great prices, I will definitely recommend my friends and family!
Awesome service, the unit that I needed was immediately available and the location close and easy to find. Sandy was very helpful.
Sunny Ah Sang
This place is amazing!! So friendly and very helpful. I would definitely recommend this Great Place to everyone needing storage.
Thank you for assisting me today in getting a unit. The manager was very helpful and patient and explained everything to me.
Great service, friendly and just what I needed. Thank you for all your help in getting me a storage quicky and last minute.
New manager is wonderful. She was professional and helpful. Looking forward to having her onsite to oversee my belongings.
Awesome price for a climate control storage unit. Front desk was very helpful in finding me the right unit for my needs.
Outstanding service from Laqueeta. She was able to assist me in getting the storage space I needed at an excellent price.
Great customer service and prices! Listened to what I needed and found the best solution. Highly recommend US Storage!