|Address:||108 East FM 2410 Road # F, Harker Heights, TX 76548|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed|
Shelly Pleshette – I am responding to your review about Eagle Express. On September 20 you came into our store for the 1st time and immediately stated you wanted a quote to send your package UPS. You said you had been to the post office and they wanted $25.00 which was ridiculous. The old lady politely said that wasn’t a bad price. She politely explained that UPS, FedEx and USPS prices are based on the weight of the box, the sizes of the box and the zip code it is going to. You said you have sent boxes from California for $12.00 and the $25.00 at the post office was way too high. The old lady was entering your personal information into the computer so she could give you a quote and create your label. It was apparent you were not interested in her explaining how shipping costs are determined. There were other customers in the store, plus the additional staff who were all being subjected to your attitude. You had never been in the store before but also didn’t want to receive any explanations all you wanted to do was bad mouth the post office and return your package for less than $25.00. At that point you made a comment to the old lady that if she was going to charge more than $25.00 like the post office you would just take your package to the UPS store. The old lady stopped keying in your information and politely said she would prefer that you take your package to the UPS store. She knew she would never to able to satisfy your attitude and she never, ever quoted you a price of any kind. You were offended that you were being turned away – but it was the right thing to do. The lady may be “66” but not old and was never ever rude or argumentative to you. As you stormed out of the store and shouted that you would tell all your friends that we did not support the military you were wished a good day as you left. What did the military have to do with your package? This is truly what happened and for you to slap this review is totally unfair and untruthful. Unfortunately these sites allow this type of reviews to be put in writing and the store owners are just supposed to take it. Well, a few years ago, I chose not to sit by and allow reviews to be posted that are not completely truthful. I am that old lady and my husband and I have owned and operated this store for 13 wonderful years and have been honored and blessed to have been voted “The Best” Shipping Center by the readers of the Killeen Daily Herald for 8 out of 10 years. There is not a day that goes by that our store and our staff don’t receive a compliment and these customers help relieve the stress we get from reviews like this. Over these years we have come to recognize that we cannot please everyone but we do provide a very nice service for those who wish to come to our store. Your attitude that day was insulting to my other customers and my staff and that is why you were asked to leave. How can you justify your review about us when you were in the store for 3 minutes and did nothing but bad mouth the post office? Personally I think you owe everyone an apology.
Please if visiting Eagle Express do not expect the same amazing service that existed when the older couple owned. Today was my third visit in the past 2 months; first two visits I exited due to poor customer service. This visit I did not have the time to be picky and was here. The moment I entered the older woman checked the clock (45 min to closing) while she notice my bag of items to ship for Christmas to my nephew. The younger woman appeared to be EXTREMELY helpful and great to her customer. I asked for a flat rate box and she asked for my bag of items. I explained I would be deciding priority items and could put the items in box. With attitude she brings me the large box as that is "all she has". I state "Thank you" and walk to the wall with my daughter to put the items in box and she tells me that I have to exit the store to do that. Its mildly chilly and drizzling with child in tow. I chuckled with suprise and asked, "Really?" She says that we cannot pack inside store, yet if I let her do it was no issue. I exited and on the wet sidewalk packed my 8 small items into box and returned inside to ship. Mind you the tranaction completes and she sets my receipt on the counter and that was it. No "thank you" , no "here is the tracking number"... So be it if she completely followed the rules, its called cuatomer service and empathy. You could delivery cruddy rules or news and it is all in the delivery of words. I make a point to support small business and it is a shame as staff will ruin what supports a household.
A Private User
I dropped off some boxes to send to my husband and the ladies there were very nice and helpful! They were helping another customer while I was there also (she was sending a fax I think?) and were not at all unhelpful. I prefer this place over having to wait in line at the USPS. They even had more boxes for me to send out more pkgs to my hubby!
I have never had a problem with this place. Everyone is always helpful, polite and genuinely wants to help. I use them for personal use and when my clinic needs assistance with shipping or notarizing. If you had a bad experience there then its because you walked in with a bad attitude. Five Star service :)
A Private User
Angry, belligerent, unfriendly, uncooperative best describes my pitiful experience. Quote "I am so through with you", I was told as when politely asking for customer service. Save your time, heartache and sorrow. Go Elsewhere. Would give ZERO stars if that rating was available.
A Private User
Their customer service is horrible. The lady that is the co-owner is mean, rude, and disrespectful. My husband and I went in to have some documents notarized. When we asked a question, she took the documents and threw them at my husband.
A Private User
These people are top notch. They are pleasant and always professional. The best place in town to mail anything. Forget the U.S. Post Office. Eagle Express is far superior.
The gentlemen at the store, very helpful. I went there to notarize a document and send it by fax. Reasonable price, quick service, over all very good.
Ladies were very helpful, basically took me from I have items that need to be somewhere else too my problem solved.
A Private User
RUDE!!!!! , the lady that runs this place is RUDE! I will NEVER EVER GO BACK!!