|Address:||816 Frame St, Denton, TX 76209|
|Working:||Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed|
Very unprofessional behavior! Not customer friendly! BAIT and switch! The agent was very nice at first showed me my cube, how to access it. Nice conversation until she wrote up the contract. I had an online reservation with the rate of $45 a month 5x10 cube. As she wrote the agreement she put $50 a month. I questioned the amount she became very ugly and told me it was $50 and I did not have to rent the cube. When I pointed out I have a online rental receipt for $45, she tore up the rental agreement and told me good bye she was not renting the unit to me. Talk about bi-polar. When making a reservation online who does not look for the reservation to be honored when redeeming it! Cleary not Frame St. Storage. Look out when renting from them.
I called to double check and make sure if there were anymore late fees going to be added on to our storage if I came a week later and all I got was a rude "yup" and as I was asking her a question she did nothing but take huge deep breaths like she was tired of hearing my voice. Extremly rude comments and she treated me very disrespectfully like I was an idiot. I will be finding another storage place asap I do t care if its more expensive or not rather than to deal with her anymore.
Amazing customer service. Spoke with the assistant manager a day earlier on the phone before I came in, and got the pleasure of having the store manager welcome me in and answer all of my questions the next day. Very pleased!
I have had absolutely no problems with the staff. They are very nice and very helpful, and do not treat college students with disrespect as I expect other managers might. I definitely recommend.
We have a storage unit at Frame Street Storage & we have never had any problems. The office staff has always been friendly & courteous. I recommend this storage place. :)
The staff was super friendly and answered all of my questions. They are very competitive on prices and have 24/7 surveillance, which I thought was great!
They increase rates w/out notice I been w/theme for more then 10 years starting $75.00 monthly now $ $ 110.00 now they trying to get more
5 star customer service! Extra clean and great rates. Managers were very helpful, and have an on site manager for security.
New management Xandra and Jack are all about customer service. I recommend going to them for all your storage needs!
Xandra is awesome. Super kind, caring, and compassionate! Cares for customers. Great facility and staff!
Very helpful and nice helped me out by giving me extended time to enter after gate hours.
They were live saving, helped us to get a last minute storage. The staff was very nice.
Thanks,To my Man Jack he gave me a good price on a 5x10 unit....Awesome Letz get it
Cheapest in Denton and close to colleges. Refer your friends and get a gift card.
The girls there are so nice. Very clean place. Prices are very competitive.
Great costumer service. Very clean and secure storage places.
Everything went smoothly. Manager was quick kind and heplful.
Miranda is very nice and got me right into what I needed. :)
Very nice person . Helped with everything I needed to know.
Very friendly staff and are willing to work with you.
Very nice staff. Clean. Efficient. Great experience
Great staff and best storage place in the area.
The staff here are so wonderful and very nice!
Great place, employee was EXTREMELY helpful ☺️
This was by far the best service, EVER!!
Friendly service and very personable: )
Clean lot with friendly resident staff
Thomas provided me with great service.
New management, is rude and arrogant.
Quick, affordable and friendly!!
good prices, seems secure enough
Great place, super friendly!!!
Great place !! Nice staff
easy convenient and fast.
Fast ,friendly service!!
The staff was wonderful.
Super friendly service!
Good quick service.