|Address:||19211 Preston Rd, Dallas, TX 75252|
|Working:||Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed|
I flew in to Dallas on a Friday to help a friend move back to Virginia (driving back)! We were running around all day selling some items and moving heavy furniture. We had made a reservation at another Extra Space storage but we could not find it. Google Maps led us to this location and we are glad it did. We were so close to closing (i think we arrived at 5:45), but Michael was very patient, kind, and helpful. Not only did he have the unit we wanted, he helped us get the washer, dryer, and heavy dining room furniture off the rented u-haul pickup and put it in storage for us. We would have been there all night trying to figure out how to get those items off the truck. I have a storage unit here in Virginia and I can say hands down the service I receive here is nothing compared to the awesome level of service that we were provided by this location. There seemed to be a storage facility every half mile in Dallas so your options are endless. However, if you want great customer service, clean facility, fast and attentive attendants (I apologize for not knowing the title) then 19211 Preston Road is hands down the best choice.
A Private User
Pros: (1) Affordable price for the climate-controlled space; (2) Never too much traffic on the property; (3) Friendly staff; (4) Easily accessible website to make payments. Cons: (1) Lighting is time controlled in the halls of the property, no lighting actually inside your storage unit; (2) Elevator door shuts too quickly.
I was out comparing storage prices in my area and happen to visit Extra Space Storage on Preston. I found a storage unit in close proximity with lower unit prices but the customer service I received at Extra Space Storage was exceptional. The front desk assistant, Derrick Smith, was extremely helpful and patient. I would recommend this location to anyone in the area.
Rob and Jason are customer service superstars on the phone and in person. They both were so very helpful in setting me up with the perfect size storage space. They helped me find a perfect match for all my storage needs. They rock and made everything so easy! If you want amazing customer service with such personable service ... you found the place.
I was in a bind and needed a place to store my stuff quick. The lady at the desk and over the phone was very helpful. She took all my information over the phone and had it ready for me when I arrived. All I had to do is pay and move in. She was very polite and even helped me schedule late hr move in times due to my ems work schedule. Ian
Wonderful experience. On line associate was extremely helpful and I absolutely loved Rob. He was so friendly and so efficient. He gave me lots of options and was so helpful when deciding in which space was best for me. I would highly recommend extra space storage and especially Rob and the location 19211 Preston road.
I was greated by Connie, she was very kind, pleasant, informative and showed me the unit that I reserved but it was a little too small so she offered a much more convenient in size amd price was good so I rented it! Very happy with her service and super friendly! I highly recommend Extra Space Storage & Connie L.
I loved renting there. The workers are very knowledgeable about prices and went above and beyond to make sure that my items would fit in the appropriate unit. I was amazed to see how clean the property was in comparison to others ive visited. My stuff was safe and didnt have any issues.
Mary Cary Ward Peterson
Rob at Extra Space Storage on Preston does not play around- he makes sure you understand all of your options when it comes to storing your belongings securely! He also has a great sense of humor. I never thought choosing a storage company could be so much fun! Thanks, Rob!
Was a given a phone number to solve my issue regarding an erroneous late fee and the phone number simply lead back to the facility. Nikki is worthless, she is one who directed Rob and Michael to give me a number which simply lead back to the facility itself.
Just Got My Awesome Storage From Extra Space 19211 Preston Road! Storage Space is super clean affordable prices & Best Staff Ever S/O to Tony & Rob Super Friendly !! I would definitely recommend this location to family and friends! Thank you sooo much Tony !!
The Storage manager Robert is wonderfull without hesitation he has shown all available units that we wanted to see and was very thorough making sure that what we had reserved was right for us. He advised us of all the fees and made us feel very much welcome
Rob is absolutely the best! AMAZING attitude, willing to help and make sure everything is perfect! Thanks for getting my friends set up with their new space. I will definitely be recommending this location to anyone that needs extra storage space!!!
I enjoyed my visit to Extra Space Storage. The staff is friendly and very easy to work with. Rob rented us our unit and the entire process was easy and I got exactly what I wanted and needed for the unit and location of the unit. Thank you Rob!
I had such a great experience when i walked in.Although i was at the wrong location he helped me still.Rob was funny and very informative..He showed me multiple options to accommodate my move.Great Customer service and professional.Thanks so much
Customer service was awesome. Malarie really goes above and beyond to explain the storage process. She helped me come up with a plan to move and save tons of money in the process. I will refer all of my friends to see Malarie. She rocks!!!
We had an excellent experience selecting and leasing our unit. The representative was extremely friendly and made the process very simple and fun. I trust that our things are secure and in good hands at this location.
What an AWSOME facility they have here. Well kept, very clean and Rob is to die for. Rob is very detailed and will ask all the right questions to make sure you get exactly what you need. Please store here !!
Jazzmyn Blu Wilson
Rob was fantastic to work with. He was very enthusiastic and helpful, and I look forward to continuing my business with Extra Space Storage. I would definitely recommend this facility to everyone I know!
Great location, great people Stephanie was awesome through my whole experience, got me into the size I needed, always pleasant when I came into the office. I recommend this place to anyone
This place is awesome. Connie was great! She is very nice and a respectable person. She answered all the questions I had for her and got me a great price on a unit. Thanks again Connie.
Tony was great! The process was fast yet thorough. Today was my second time coming into this location and on both days the professionalism and customer service has been exceptional.
Office staff very friendly and professional; paperwork only took about 10 minutes; very clean units with easy access from more than one entrance; excellent value for the money.
Stephanie James, the Store Manager was extremely nice, polite and very helpful. This is my first time renting storage space and she made my 1st experience very pleasurable!
Connie was extremely helpful and sweet. She answered all of my questions and went out of her way to help/give us the best rate. Highly recommended! They have my business
Customer care was awesome. A nice lady Stephanie in the office was very helpful and polite even though j was 4 days late. I would recommend this place to everyone
Derrick and Brittany were patient with me. I came back after shopping around for prices 3 times and they made the move in real easy. Thanks again for the help
My sales rep Connie Lierz was awesome. She clearly knows the business in and out. I was out off the premises in less than 10 minutes. Thank you Connie!!!!
The staff here was really great and professional Showing me around and even giving me the first month free. I will highly recommend this particular location.
Great experience! Conformation call from Stephanie nice lady answered all questions & Michael very nice, helpful all fees explained up front no hidden cost.
Rob is a enthusiasm and funny staff. He told me everything that I need to be care and what should I do. If u ask for a storage, I will recommend this one.
A Private User
This facility filled a need that we had and we were very pleased. It is very clean and I always felt safe. The staff is friendly and very helpful.
I recommend anyone in the area thats looking for a storage unit to stop by this extra space. Tony and rob were very helpful at the front office.
The customer service was AWESOME! They made me laugh and it took my mind off of the stress of apartment searching and my new job. Hallelujah!
Had a really great experience with Rob! Really made me feel at home! I will not rent from any other storage facility but extra space storage!
Great storage facility. The staff is knowledgeable and very easy to work with. Location is awesome as it is right by Budget. Highly recommend.
Very friendly, very helpful. Extremely clean. I would definitely recommend to others and will use their storage space again. Good job!!
My first time storing and i love it. It is so worth the money, to know that a great property is taking such great care of my belongings.
A Private User
Friendly staff, helpful, easy to do "legal" stuff... in and out in just a few minutes. Boxes very cheap. Love the 1st month free also!
Absolutely the first and best choice for my storage. Representative Ms. Connie is so friendly and helpful. Highly recommended.
Clean and quiet storage. Nice manager. He is super helpful. I alway feel as the staff is keeping an eye on my belongings.
The property was very clean and the guy got me in and out and found me a very close storage. He made sure my code worked
Customer Service is amazing. Rob, Zully, and Nikki are absolutely wonderful. Thank you for helping me with everything.
Rob has been very helpful and polite. I will rent a storage unit from here again. The faculty is very clean and open..
Rob is a very enthusiastic outgoing great person. Loved working with him and look forward to our rental time with him
Marelie assistance manager is awesome is a very professional and friendly place i am highly satisfied w the location
Rob has done an amazing job at his facility. Always an enthusiasts , and hard worker. Neat and clean facility
Connie was very knowledgeable and had set me up very quickly for a storage at another location! Great service!
The location is great and the people who work there are so courteous and helpful. The facility is kept Clean!
Love this facility and the staff is so amazing...if you need that extra storage this is the place to go...
Site manager was a pleasure to do business with, not to mention how updated and clean the facility is !!
Exceptional service.. Received better space & location, than expected... Connie Lierz is to be commended.
Manager is very professional and personable. Enjoying using this facility very much. Highly recommend.
Rob is fun and awesome!! He was very helpful and helped me breeze through getting my first storage unit!
Rob was fantastic! This place is clean and safe and reasonably priced. I highly recommend this place!
Rob was very informative and professional in regards of questions I had about my new store unit.
Incredible customer service. Malarie took care of everything I needed. She deserves a raise!!!
Rob is amazing! So helpful and so easy to work with. He made our storage situation a breeze!
Excellent customer service! Still shopping since I just started, but great first impression!
Very helpful, very knowledgeable. Meet my needs, answered questions, exceeded expectations!
Good location off a major street. Clean facility. Courteous, friendly and helpful staff.
Rob was very helpful and did a wonderful job helping me pick the best storage unit for me.
Rob was wonderful!!! He was so welcoming and very thorough. I highly recommend this place!
Rob provides excellent service and honesty and totally satisfied with our rental there.
They are so helpful. It is a safe and secure facility with easy access from Preston.
Connie was awesome. Took care of all of my my needs and answered all of my questions!
They are so friendly and accommodating. Clean, secure and well located. Recommended!
Super easy processing. Very informative viewing. Ms Connie was helpful & courteous.
The staff is friendly and very helpful. I would definitely recommend to friends..