|Address:||11650 Barker Cypress Rd, Cypress, TX 77433|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–4PM|
Recently did business with them, (rented a UHAUL trailer cargo). I will NEVER do business with them ever again, and will not refer anyone to them. I have used Uhaul numerous times and have never had a problem. I was charged a cleaning fee which I felt was ridiculous because I know for a fact I cleaned it out, I did not fold blankets which I will admit to but to charge someone for that is ridiculous. Employees are stuck up and their excuse is "Well that was a manager call" but when asked to speak to manager nobody is there. This was my first & LAST time doing business with this company. Found out that my neighbor actually used them for storage and they would not recommend as well. I feel sorry for their customers and would NOT RECOMMEND going there to anyone!!!
My wife and I rented a 10x10 climate controlled unit for about a year. We used it to thin out some of our furniture and belongings while selling our home at the time. We visited the unit regularly to swao out seasonal items and continued storing furniture while we renovated our new home. The staff was always friendly and we never had any issues getting to our unit. We always felt safe at any time. We finally cleaned it out today and closed our account. Everything we pulled out was in the exact condition we left it in. Upholstered furniture, wood furniture, and wool rugs had no insect damage or any musty odors. So the climate controlled units worked as advertised throughout all 4 seasons. I would recommend and will use again if the need should arise.
Cy-Fair Storage has been an absolute pleasure to work with. My professional career has taken me across the country, and I’ve experienced my fair share of self-storage facilities. Cy-Fair Storage is second to none. I wish I could properly express how professional everyone is. First off, this is the only place that the owner has given me his personnel phone number and told me to call for any issues. While I’ve never had to call the owner, this family-owned atmosphere is comforting and offers peace of mind. I discovered that the owner was also previously in the military which explained their level of security. From the security cameras to the 24-hour onsite manager, I always know my property is in good hands.
Lorenzo and Reuben were very helpful with getting our UHaul trailer checked in and getting us a storage unit. We came in close to close and never felt rushed. While I was going over paperwork with Lorenzo, Reuben made sure the storage unit would acomadate our needs Everything was fast and easy. We had a question about our uhaul deposit Lorenzo went above and beyond to make sure we had a correct answer. With us being new to the area they reassured us that our stuff will be safe and that they have people that live on the grounds that do patrols. To top it off I also love the fact that this facility is veteran owned and the staff is all veterans as well!
I am a long time customer of Cy-Fair Storage. When my children were young they were swimmers for Stonegate and Cy-Fair Storage was always a generous sponsor of their swim team. They are always congenial, efficient and accomodating to the needs of their customers. Their are units are immaculate and well maintained and everyone is always at the ready to make your experience pleasant. Support this local business...our area is building up fast, but they have been a faithful and dependable neighbor for years!
When I moved to Houston, Cy-Fair Storage was extremely helpful in making my process of moving easier. I needed space immediately for my belongings and the staff was very kind and professional. They even helped me unload the boxes into the storage unit. I then relocated again and used their U-Haul service, which was convenient. Although I am not currently residing in Houston, my family and I are still using the storage unit and I feel very comfortable in knowing my belongings are secure.
What it really made the difference at this location was the staff, as I may find the same or similar products somewhere else, from the time I made the phone call to the time I walked out of the door I received impressive customer service, ample knowledge and follow up to my questions, as they provided that extra mile to set them apart from other locations Lorenzo, Johnathan and the person who answered my first call were amazing, thank you team
I was pleasantly surprised to walk in to Cy-Fair Storage and be promptly greeted by Landon and John (the owner). The facility, including the property, appeared to be clean and well kept. Landon and John were very welcoming and assured me that my belongings would be safely kept at Cy-Fair Storage. The transaction was quick and when I left there I felt as if I had done business in a small town. We need more businesses like this.
I am 52 years old and have had extensive customer service experiences but I can honestly say that I have never been more pleased and satisfied with the experience I have had at CY-Fair Storage and more specifically Landon. He has continually went above and beyond what the average salesperson is required to do. If you are looking for a clean and well run storage facility I HIGHLY recommend CY-Fair Storage.
Great customer service. Was running late with my reservation due to cross country move and they held it for me. Lorenzo made the process easy and painless. Love the security that they provide for the units (access code required for both entry and exit). Good prices and clean facility. Love to support a veteran owned business. Thank you all for your service.
Lorenzo and the staff at Cy-Fair Storage are extremely friendly, helpful and professional. Customer service at their storage facility is a top priority. The facilities are top notch too. I would definitely recommend their services to anyone needing to store or move. They make the whole process affordable and less painful. I would definitely use them again
Great experience with Cy Fair Storage! Recently had to move my family members things in and have been treated like one of their family up there. They know how important it is to keep your belongings safe and how overwhelming it can be to get your things moved in and feel they have been secured....Keep up the great work guys, thanks for all the help!
We have been customers of Cy-Fair Storage for awhile and I must say we have never been disappointed with the service we received. The staff at this location should be used as a model location to train other storage facilities all over this world on what real, true and honest customer service from the heart means in America.
Jonathan was super nice and helpful! I was unsure of the storage space that I needed, so he allowed me to see all the sizes that were available. Jonathan answered all of my questions and introduced me to the manager. I love that the manager lives on site in case of emergencies! Cy-Fair Storage exceeded my expectations !
Extremely simple process for renting a uhaul and the staff and customer service are remarkable. Lorenzo was very helpful and courteous when I unexpectedly needed to keep the uhaul another day, the process was simple and made things easier on my end, highly recommend.
Fantastic service - all the staff is extremely professional and courteous. As a veteran - I am proud to support this veteran owned and operated company and feel that my belongings are secure at Cy-Fair Storage. Keep up the great work!
Very friendly and knowledgeable staff. I love the fact that the owner and manager are both vets! Lorenzo is hilarious and was a pleasure to do business with. Would definitely recommend Cy fair Storage for both long and short term.
I have used Cy Fair storage for 1 year and will satisfied to continue use for more years Cy Fair Storage has satisfied all my family and friends the service is excellent the manager is a wonderful person & family
Landon and Colby are first class guys! The service levels at this location are exemplary! Great attitudes and great to work with! Highly recommend this location! Clean and secure! Service is world class!
Best place to store your stuff. The property is secure - the staff is friendly and helpful. There is nothing bad that I could possibly say about this place and their service. Thank you SO much, guys!!!
I have been a loyal client to CyFair Storage for years. The staff is always friendly and helpful. I especially like each person has their own code to access the property. Love the location also!
I have been acquainted with this storage facility since my freshman year of college. Great people and spectacular service. If you are looking for somewhere to put your unneeded items, this is the place!
Nothing but extremely positive experience. Lorenzo went above and beyond and got me a fantastic rate for my storage unit. Very friendly and helpful. Appreciate it and definitely recommend this place.
Shawn M Phillips
I could have not been treated any better by the staff. Very kind and courteous. Went above and beyond to help me get the right storage I needed. I would highly recommend Cy-Fair Storage.
I travel state-to-state for my business as a contractor, customer service is priority, the staff at this location is 100% on the ball. Thanks Cy-Fair Storage team.
Stopped by to see about renting a storage unit. The only staff member I saw was very rude. Will not be renting from this place no matter what the price is
Exceptionally friendly service, they have always gone above and beyond to help me. Facility is extremely secure, clean, and loading and unloading friendly.
I stopped by with a last minute request and the manager Lorenzo was very courteous and professional. I decided to give this review a 5
Lorenzo was very helpful with the process of finding the perfect storage unit for us! We feel comfortable leaving our items here.
Literally bend over backwards to help and accommodate customer needs. Lorenzo is VERY caring and helpful in solving logistics.
Johnathan provides great and fast service. Just rented 2nd unit and been using their services for a few years.
Very helpful and courteous staff. Nice clean facility. Have used them several times and never disappointed.
Great experience with the staff as I was able to rent a storage unit and Uhaul truck at the same place!
Very good service. Jonathan was thorough, informative and very helpful. Highly recommend this facility
Great experience! Happy to be storing belongings from the recent floods with you guys. - Delfina M.
Staff is very helpful. Came to check out facility 3 weeks ago Lorenzo remembered us and our needs.
Cy-Fair Storage is very clean and has great customer service. I would definitely recommend them.
Sara Yo-Yo Ellis
Great office staff! Well maintained units and cameras. Definitely using this place for a while.
The owner John provides great help and reasonable prices would recommend this storage to anyone
Great experience! Super easy to get a unit and super friendly staff! Definitely recommend!
Awesome customer service by Jonathan and Lorenzo. Quick service and hospitality!
This is the place to go to if u are looking for a good beal i will be back
Excellent fast service Lorenzo was a great help will definitely use again
Great staff and always helpful! They go above and beyond to serve!
Very nice friendly staff. The facilities are clean and well kept.
Great storage facility and the staff is kind and very helpful.
Customer Service is still put into practice at Cy-Fair Storage!
Great customer service. Thanks to Lorenzo for helping us out !
Fantastic customer service! Storage unit very clean
the best price and great staff! Super recommended!
Rene A Gomez
Great location and excellent customer service!!
The manager was very polite and very kind
Great service by both Lorenzo and owner
GREAT prices and GREAT staff!
Efficient and courteous
Lorenzo was awesome!