|Address:||9155 Schaefer Rd, Converse, TX 78109|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–12:30PM Closed|
There is one employee that works here Kyle H. who is always rude and even refuses to provide service to my wife. I can tell you if you encounter him I refer to him as mustache you have a 50% chance of having a bad experience. I have made complaints about him as I know others have but he continues to act the same.. After reporting this higher the solution from the manager/Post master was him not to provide service to my wife but to have another employee provide service. I guess the manager is afraid to do anything to correct the problem maybe low testosterone or just plain scared whichever I will leave this for people to read and hopefully add their experience bad or good as well so maybe someone will take action so me or others like me do not get in trouble for taking matters in our own hands. After 5 years of going to the same post office we will go to another (all due to a new employee they refuse to correct). Hopefully when the federal government decides to cut postal services they look at service and realize that is the most important part of a successful business and close this office or fix it from the top down.
I know everyone hates the post office, it is almost as bad as the DMV, but I have been to some Post Offices that actually provide good service and professionalism, this is NOT one of them. Over the past few years, I have had multiple lost packages and other mail that was never delivered. They would open and "investigation" to track down the lost packages, but of course, none were ever found. The USPS as a whole is an antiquated and damn near useless entity. I believe we are in a day and age that most all mail can be delivered electronically, and if you need a package shipped, no one does it better than UPS, or FedEx. The USPS needs to model themselves off of UPS, they always know where my items are and get them here on time. The USPS has failed as a Govt service.If you need to ship a package, try UPS, if you need Postal Service, then you are probably screwed.
I am trying to get a passport. In order to turn in the application it requires an appointment. I have called multiple times and I have let the phone ring continuously for three minutes before it disconnected and nobody ever answers the phone. How are you going to make an appointment if nobody answers the phone? Finally, today i took a drive over there without the appointment only to find the door closed with a sign saying that passport applications are only taken from 10 to 2. Would have been helpful for that information to have been made available with the phone number. So, I drove back home having wasted 40 minutes of my morning. After 10 I tried calling a few more times still no answer. Going to drive over there again see if I can get this done. I am tired of wasting my time.
My experience with this post office this morning was fantastic. A package I sent with tracking showed it was delivered to the front desk/reception on Saturday of a business that is not open on Saturday. I called the post office; got through on the first call; the post office contacted the mailman for that route; the mailman had already realized his mistake - he had scanned the package as "delivered" in error. The mailman had the package on his vehicle to deliver later today. I was able to let my distraught customer know that she WOULD indeed be receiving her package. The mailman is human and all humans are prone to mistakes. A mistake was made, corrected, and I was given the correct and necessary information. Thank you Converse, TX Post Office!!
We run a small internet-based business and ship a ton of packages daily. We have used numerous post offices over the years and this one in Converse on Schaeffer Street is by far the WORST USPS office ever. The employees are lazy and rude. They have "lost" numerous packages. They have "accidentally" delayed shipping on many as well. Two different employees in this office have even been rude to MY CHILDREN. They obviously hate their menial jobs and take it out on the general public. We will drive elsewhere to stay away from the stench that is this office. We recommend you do the same.
My packages ALWAYS go missing!!! I sent priority mail to Florida on a Monday and they said it was guaranteed by Thursday, 10 days later the package arrived!!!!! I am constantly getting mail from a neighbor 4 blocks over because his first name is the first name of my street! I take and lay it on their doorstep. Slow does not do justice for the service you receive there, a snail moves faster. I think they would benefit from some customer service classes! And they DO NOT open at 8:30! They open at 9:00!
IF I COULD LEAVE THEM ZERO STARS, I WOULD!!! March, 2015, this month THREE packages they claimed "delivered" To the big gang box on my street have turned up missing. Either STOLEN by temp postal workers or delivered to the WRONG Box or WRONG House. The service from this post office is at an ALL TIME LOW. Ship ONLY FEDEX or UPS from now on. I would NOT TRUST this place with a pile of tin can recycling.
I have been attempting to call multiple times throughout the day for the past four days so I can schedule an appointment to come in for a passport. Each and every time I call, there is a busy signal. I almost just wonder if the phone remains off the hook? Just going to have to travel farther to get this service somewhere else...
The closest location I can apply for a passport for my children and I. Website says appointment required (M-F 10-3) yet no one will answer the phone to schedule said appt. I have been trying to call for an hour. With kids in school, I will not just have them miss to go stand in line to be turned away. Terrible!!!
Call post office they never answer the phone! Have had a package stuck in my community mailbox for seven days cannot get it out the front door of the mailbo, post office man never comes on a regular time! Call the main post office got stuck in voicemail hell Live person never answer the phone!
2 lost packages in 3 months. I often receive my neighbors letter mails in my box, and mine theirs. They would mix up key lockers, leaving mailbox door ajar . When confronted, one driver even accuse me of stealing my own mail.
This is the worst Post Office ever. They love stealing packages.If you know how to report them please take the time out and do so. What they are doing is illegal.They all should go to federal court.
This office is awesome. No one answers the phone, because all three lines have the same phone number, and after seeing their line...I can understand why one phone line is answered at a time!
They alway put in the wrong box at my Town Square Appartment ! what the heck is you guys doing ? too lazy to read the freaking address ?
They never answer the phone, iv been waiting for a mail key for four months. It’s absolutely the worst post office EVER!
They dont answer the phones......unprofessionalism is visible throughout this Post Office from the top down.
Great service and friendly staff. Helped us with preparing everything needed to apply for our passports.
Horrible. The post office employees steal packages. Supervisors are liars. They never called back.
Poor customer service skills. Need training on how to talk to a customer on the phone.
Always friendly service and seem more willing to help than any other post office!
Ramon J Montez III
Terrible customer service and people at counter are rude. Just horrible overall.
DO THEY NOT BELEIVE IN ANSWERING THE PHONE? THEIR PHONE IS ALWAYS BUSY
They never answer the phone to make an appoinment for passport.
Seems that nobody likes to work, no customer service at all
Poor service never deliver on time always delaying items.
Put my package in a post box with a broken key...twice.
Employees are always friendly, patient, and helpful.
Why bother posting a number when the NEVER pick up
Delayed package and never updates tracking info.
I try to call and always get busy signal.
ANSWER YOUR FRIGGIN PHONES!!!!!!!!!!!!!
Keep calling and no one ever answers!
Valerie Elayne Burns
If only I could give a -1 review.
They never pick up the phone.
They keep losing my VA checks
PHONE NEVER ANSWERED