|Address:||12408 Harris Branch Pkwy, Manor, TX 78653|
|Working:||Closed 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed|
In accordance to the will of God, I submit my review of Extra Space Storage in Manor, Texas. Please keep in mind, that with over 1000 rental units it can get extremely busy and have patience when you call with billing issues or questions. With that stated, the staff is without question able to deliver excellent customer service through the grace of God. The service was top-notched and I felt at home, away from my home in Memphis. There are two takeaways that you must keep in mind. The storage space is exceptionally clean, inside and out, and it will be a loving and kind thing to make your own units "rent ready" when you leave and take your items. It makes their job that much easier. Also, very important to note is that they have a big yellow smiley face on the back of the main building; which put a smile on my face, and want to tell you to keep a smile in your heart when you call or contact staff or management and you will be received well. Each staff member was professional and carefully looked after me according as they have purpose in my hearts. I love them and know they fell the same about me and you. God bless you! Edit - I can no longer recommend Extra Space Storage. They have increased my rents multiple times over the course of a year. Anyone looking for storage at this facility please keep in mind that they will increase your payments shortly after renting the unit. Also, my bill is currently higher than the advertised on site rate. I began paying $135 which is expensive for a 10X15. On 6/1/2016, my rate increased by $12 on 9/4/2016 to $147 just three months later, now I receive a notice that another increase of $10 to $157 on June 1, 2017. There advertised web price for onsite is only $131 dollars taking off $10 for insurance that will be $147 dollars of $16 dollars above the on site price. That is over a 16% percent increase less than a year. This also comes after losing my job, which I told them and tried to make arrangements of sorts but they were unwilling to help. Through the help of the Lord, I have made the payments even though I am still unemployed but given the situation and the increase in rents I have to lower my rating. God bless you! Lewis Seals
To whom it may concern, We are new to the area, and are located about 1 hour from you, west of Austin. I shopped around for a few days looking for a storage location that was covered for our 38 foot fifth wheel. When I called your location I got Big Henry on the phone. He is the type of person that makes you feel like you have known him as a friend for a long time. At first I was gathering information and he took the time with me, even though I could tell he was busy. A few days later when I called to set up a site I was able to speak with Big Henry again. The service did not waiver the second time, he was helpful, informative and gave me all the time I needed. Since that time I have spoken to Big Henry several times and he is always the same, a professional that seems to love his job. Just today I needed help in getting my tire size off my trailer. Now I know this is not part of the service of storing my trailer and in most cases I would not even have called to ask. I would call a friend to ask for help, and since Henry makes you feel that way I did. To no surprise I got Big Henry the guy who helps you out every time, with in a short time I got my tire size. I have employed up to 50 people before in my companies, Big Henry is the type of employee any company would desire to have to bring that type of commitment and energy. Lock Away Storage is very lucky to have him. Greg
Lockaway storage go out of their way for their customers! I give them 10 stars! Why am I giving them 10 stars? The individuals at Lockaway storage in Manor Tx on Harris Branch Pkway are wonderful! Amy, the manager, and Big Henry went out of his way to help me get the right size storage unit, twice. When my mover was unable to perform my move as scheduled, because it was the last week in August and all the UT students were returning to school: Big Henry and Amy help me to find and rent a U-Haul when all of other trucks in town were taken. They reserved and hold a U-Haul truck for me when it opened up. Little Mark helped me with finding a step stool when I was unable to get in the truck without help. Little Mark was very kind and patient with me as the tried the stool. Big Henry and Amy helped me by calling the owner of Chaparral moving, Tony; since it was a little difficult for me to get in and out of the driver seat in the truck. Tony was kind and drove the truck and even refilled the truck with gas, since it would have been a little difficult for me to get in and out of the truck. Little Mark was very helpful by looking up phone numbers of other truck rental places to find a van that I would be able to get in and out of easily. I would call Big Henry, Wonderful Henry instead!
GREAT! We needed a storage facility and this location was nearby, so we did some research... Other comments about this facility looked promising so we checked this location out. It was very easy to do the reservation on their website and when we got to the location, there were no surprises! The staff were very clear and thorough in their explanations and helpful as we got everything set up. The storage room itself (we rented a 10x20, air conditioned) was impeccable, spotless when we moved in. Access was very easy - the thoughtful attendant searched to find us a location near an exterior door. Hands-free door opening made the moving in very easy. Marc, one of the employees was particularly helpful when we had questions. I highly recommend this location, both for the price and more importantly for the great service.
This is a great storage spot. The place is clean, well cared for and managed. "Big" Henry and Amy M. do a wonderful job. Every time I went there they were focused on taking care of my needs. They always communicated about whatever it was that I needed and answered all of my questions. Their rates are competitive and the access is easy as long as you remember your pass code. I forgot mine but "Big" Henry fixed me up as soon as I asked for help. Great place, great people! I will use them again if I need storage space.
Manor Lockaway Storage deserves 5 stars. The employees are polite, the facility is convenient, clean, and bright. I felt safe and felt that my belongings were safe as well. I was called by one of the personnel when I had not completed locked my unit. How nice that someone checks up on the units - how honest as well. Obtaining the unit was very easy. After 2 years I have recently emptied my unit and Henry was most kind to help. I would definitely return if the need arises.
The facility is very clean and well maintained. I started with a climate controlled unit which Mary helped me get settled - fantastic customer service. My only recommendation would be curbs or some other type of stop for the carts they provide when you are loading or unloading from the vehicle. I understand the need for the steep incline to channel water away from the units but with a loaded & heavy cart it is extremely hard to keep it from rolling away.
Great location, easily accessible from 290/130/Parmer Lane, great folks running the place, very reasonable rates with the special we were able to get in on (50% off for two months), climate controlled units are reasonably comfortable, well lit, decent sized hallways. Only complaint is the hours. Listed as 0600-2200. What they mean is; be out by 2200. Otherwise your stuck inside until they come let you out. Minor complaint really but just be aware.
We have used several storage facilities in the Austin and surrounding areas and have found that Lockaway Storage excels in comparison to all of the others we have previously used in customer service, cleanliness of the storage facilities, pest control of the entire facility, secure access and wonderful climate control. We highly recommend Lockaway Storage for any storage need. We hope Lockaway continues to provide such excellent service.
We had two storages here since we sold our last house and it was a great experience from start to finish! The customer service was phenomenal, our things were kept in a neat and clean storage facility with convenience to the entrance and exit, the pricing was comparable to other companies, and our move-out was a breeze with no additional charges added. I highly recommend Extra Space Storage for anyone seeking storage space in the area.
This is an excellent facility. Professional staff and quality at an affordable price. Good security, lighting and periodic patrols throughout the facility. We have housed business and personal property here for more than two years and have never had a problem. Controlled access is great and the staff can customize your password for easy memorability. I highly recommend Lockaway if you are looking for that extra "closet" space.
Today Saturday I really need a moving truck ASAP and Marc when extra helpful, everything was rent and a lady reserved one at 1pm but needed for tomorrow so Marc is willig to come tomorrow Sunday at 6:45 am for the other customer besides they are close on Sunday Thanks you save me Marc. Super atentos me salvaron hicieron todo lo posible por ayudarme hasta venir en domingo a las 645 de la mañana y estan cerrados Gracias por todo
After having a poor experience with the no show/no call staff at the Extra Space Storage in Austin on N. Lamar Blvd., my account was transferred to this location by HQ. The manager on duty was superb. Very well informed, friendly, and made the check-in process quick & easy. She answered all my questions and everything was thoroughly explained to me. Highly recommend this location for any and all storage needs.
What can I say, It is probably the best, safest, cleanest storage facility in the central Texas area. I have stored there for many years. I moved my first Motor home in when the lot first opened. I have since stored a Travel Trailer, and now A new Winnebago along with my Jeep Liberty. The Price is comparable with other Lots and I am happy as long as the price stays in my affordability range.
I have been associated with the staff and management of the Lockaway Storage in Manor for six years. I have always been treated fairly and with respect by staff and management. Ms. Medrano the district manager is more than helpful she goes above and beyond in assisting her customers. I would not hesitate to recommend this storage facility to family or friends.
Shot out to big Henry, we appreciate you taking your time with out special request and worries. With service like yours on a hot day, is the main reason why we have came back for our second time. We loved working with you and look forward to seeming you again. Ps. Hide the "pops" when you see us, our son might eat the whole jar. Thanks Big Henry
I have had excellent customer-support from Henry and the rest of the staff. We have been using their storage facility for several months and look forward to their continued support. Even when we had an issue with the door closing properly, Henry was handling the issue and had it repaired to ensure no future issues would occur. Thanks again!
Came in today and was greeted by Henry. Very warm welcome and friendly. He explained everything very well and even made my day because I was moving out my boyfriend house and I was sad. He took his time to cheer me up and it takes someone with heart to really see that I was upset and needed to be cheered up. Thanks Henry... customer for life.
Just wanted to take this opportunity to give a big thank you to Marc and "Big" Henry for their great customer service. These two guys made you feel welcome the minute you walked through the door. I would definitely recommend this facility to anyone in this area in need of storage to check them out. Thanks again for all your help.
My business with Lockaway storage has always been handled with the utmost consideration for customer satisfaction. The facilities are very clean and well kept and the Customer experience is excellent. The staff is very friendly and accommodating and not once did I doubt the security of my unit. I love Lockaway storage!! -Reno
Excellent customer service! I had my boat there for the winter last year and decided to bring it back again this year. Spots have been upgraded with roof and extend past the boat on both sides. Facility is keep very clean. The staff especially Big Henry are very friendly, would def recommend this place